Bug 454529
| Summary: | New case notification includes incorrect type and text | ||
|---|---|---|---|
| Product: | [Retired] JBoss Customer Support Portal | Reporter: | Mike Amburn <mamburn> |
| Component: | Notifications | Assignee: | JBoss CSP Bug Watch List <csp-bugs-watch> |
| Status: | CLOSED CURRENTRELEASE | QA Contact: | |
| Severity: | high | Docs Contact: | |
| Priority: | medium | ||
| Version: | 1.3.9 | CC: | fmerenda, nlugert |
| Target Milestone: | --- | ||
| Target Release: | --- | ||
| Hardware: | All | ||
| OS: | All | ||
| Whiteboard: | |||
| Fixed In Version: | MR8-CSP | Doc Type: | Bug Fix |
| Doc Text: | Story Points: | --- | |
| Clone Of: | Environment: | ||
| Last Closed: | 2009-01-30 20:44:07 UTC | Type: | --- |
| Regression: | --- | Mount Type: | --- |
| Documentation: | --- | CRM: | |
| Verified Versions: | Category: | --- | |
| oVirt Team: | --- | RHEL 7.3 requirements from Atomic Host: | |
| Cloudforms Team: | --- | Target Upstream Version: | |
| Embargoed: | |||
This is in create case in the csp. Class is CaseManagementBean.java
change this:
event.setAction(""Issue Registered (Severity: "" + ticket.getSeverity() + "")"");
to:
"Issue Created"
and change:
event.setType(EventDAO.STATE_CHANGE_TYPE);
to whatever the event type is for "issue created" on new case
Changed:
event.setAction("Issue Registered (Severity: " + ticket.getSeverity()")");
To:
event.setAction("Issue Created (Severity: " + ticket.getSeverity() + ")");
Per Lee Mewshaws' instructions.
|
This is in create case in the csp. Class is CaseManagementBean.java per chat: (11:56:13 AM) lmewshaw: in csp, when it creates a case, I'm seeing in the notifcation that that the status is ""Issue Registered"" but CSP seems to display that as ""New"" is it translating Issue Registered -> New ? (12:03:49 PM) nlugert: lmewshaw no (12:03:59 PM) nlugert: there is a flag on events 1,2,4,5 etc. (12:04:06 PM) nlugert: 1 is events (12:04:25 PM) nlugert: and I-T i believe sets ""Issue Registered"" as an event type 1 (12:04:35 PM) nlugert: errr, 1 is status change (12:05:17 PM) fjm: event.setAction(""Issue Registered (Severity: "" + ticket.getSeverity() + "")""); (12:05:29 PM) lmewshaw: i brought this up because i see in the technician notificatoin a notification that the status is Issue Registered (12:05:38 PM) lmewshaw: it's the text - that's not actually a status (12:05:54 PM) nlugert: but we must set the event type to status type (12:06:06 PM) nlugert: should be comment type (12:06:26 PM) nlugert: in the events table there is a type column (12:06:41 PM) nlugert: with values like: 1 - status change, 2 comment, 3 attachment etc. (12:06:53 PM) nlugert: so it's being set to type 1 (12:07:10 PM) nlugert: maybe should be comment type (12:08:16 PM) fjm: event.setType(EventDAO.STATE_CHANGE_TYPE); (12:08:19 PM) fjm: that's what it is now (12:08:44 PM) nlugert: yep (12:08:51 PM) nlugert: which is status type (12:09:05 PM) lmewshaw: here's an example notification: (12:09:06 PM) lmewshaw: New events have been added to your case frank teset hibernate 177363 (12:09:06 PM) lmewshaw: https://enterprise.redhat.com/issue-tracker/?module=issues&action=view&tid=177363 (12:09:06 PM) lmewshaw: Status Change: Wed Jan 14 19:06:50 EST 1970 EST (12:09:06 PM) lmewshaw: Issue Registered (Severity: 1) (12:09:31 PM) nlugert: i thought I-T was doing that :) (12:09:42 PM) lmewshaw: it is (12:09:42 PM) nlugert: the customer won't get that, only the tech (12:09:48 PM) lmewshaw: there's a status called ""Registered"" (12:09:53 PM) lmewshaw: that's what confused me (12:10:00 PM) lmewshaw: Status with statusID=1 is ""Registered"" (12:10:17 PM) lmewshaw: It's one of the GSS standard statuses (12:15:44 PM) lmewshaw: change 05/07/08 6:38:29 AM EDT - John Sanda status change: (12:15:44 PM) lmewshaw: Issue Registered (Severity: 4) to 05/07/08 6:38:29 AM EDT - John Sanda issue created: (12:15:44 PM) lmewshaw: Issue Created (Severity: 4) (12:16:11 PM) lmewshaw: change ""status change"" to ""issue created"" (12:16:21 PM) lmewshaw: and change ""Issue Registered"" to 'Issue Created ---- Data relocated from Jira (JBNET-2330)