Bug 454713

Summary:	(RFE) Update notifications to Red Hat JBoss associates
Product:	[Retired] JBoss Customer Support Portal	Reporter:	Mike Amburn <mamburn>
Component:	Notifications	Assignee:	JBoss CSP Bug Watch List <csp-bugs-watch>
Status:	CLOSED CURRENTRELEASE	QA Contact:
Severity:	medium	Docs Contact:
Priority:	high
Version:	1.3.8	CC:	fmerenda, nlugert
Target Milestone:	---
Target Release:	---
Hardware:	All
OS:	All
Whiteboard:
Fixed In Version:	MR8-CSP	Doc Type:	Bug Fix
Doc Text:		Story Points:	---
Clone Of:		Environment:
Last Closed:	2009-01-30 20:37:01 UTC	Type:	---
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:
Embargoed:
Bug Depends On:
Bug Blocks:	457070

Description Mike Amburn 2008-07-09 20:51:45 UTC

Notifications to Red Hat JBoss Associates -------------------------------------------------------------

When a customer opens a new case the following email notification should be sent: -------------------------------------------------------------

From: no-reply
To: [I-T user's email address]
Subject: [I-T group]-[tid] : A New Case - [case summary]

Case Url: [link to case]
Case Number: [tid]
Severity: [case severity]
Service Breach Time: [Service Breach Time]
Contact Name: [name of person who opened the case]
Case Company: [company name]
Contact Phone: [contact phone of person who opened case]
Customer Email: [email address of person who opened case]
Product Selected: [product]
Version Selected: [version]
Module Selected: [module]
Case Summary: [case summary]
Case Description: [Full case description] 

-------------------------------------------------------------

When a customer makes a comment the following email should be sent:
-------------------------------------------------------------

From: no-reply
To: [I-T user's email address]
Subject: [I-T group]-[tid] : Customer Comment - [case summary]

Case Url: [link to case]
Case Number: [tid]
Service Breach Time: [Service Breach Time]
Contact Name: [name of person who made this comment]
Comment: [case comment here]
Severity: [case severity]
Service Breach Time: [Service Breach Time]
Contact Name: [name of person who opened the case]
Case Company: [company name]
Contact Phone: [contact phone of person who made this comment]
Customer Email: [email address of person who made this comment]
Product Selected: [product]
Version Selected: [version]
Module Selected: [module]
Case Summary: [case summary]

-------------------------------------------------------------

When a customer makes an attachment the following email should be sent: -------------------------------------------------------------
From: no-reply
To: [I-T user's email address]
Subject: [I-T group]-[tid] : Customer Attachment - [case summary]
Body: Case Url: [link to case]
Case Number: [tid]
Service Breach Time: [Service Breach Time]
Contact Name: [name of person who uploaded attachment]
Attachment Name: [filename of attachment]
Attachment Url: [link to attachment]
Severity: [case severity]
Service Breach Time: [Service Breach Time]
Contact Name: [name of person who uploaded attachment]
Case Company: [company name]
Contact Phone: [contact phone of person who uploaded attachment]
Customer Email: [email address of person uploaded attachment]
Product Selected: [product]
Version Selected: [version]
Module Selected: [module]
Case Summary: [case summary] [end of message]

----
Data relocated from Jira (JBNET-2240)

Comment 1 Nathan Lugert 2008-08-28 15:07:10 UTC

*** Bug 454552 has been marked as a duplicate of this bug. ***

Comment 2 Nathan Lugert 2009-02-09 21:10:17 UTC

Modified template to match requested emails.