Bug 456289

Summary: hp deskjet f2180, failed to scan
Product: [Fedora] Fedora Reporter: Teguh DC <dheche>
Component: sane-backendsAssignee: Nils Philippsen <nphilipp>
Status: CLOSED NOTABUG QA Contact: Fedora Extras Quality Assurance <extras-qa>
Severity: medium Docs Contact:
Priority: low    
Version: 9   
Target Milestone: ---   
Target Release: ---   
Hardware: x86_64   
OS: Linux   
Whiteboard:
Fixed In Version: Doc Type: Bug Fix
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2008-07-24 16:31:12 UTC Type: ---
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Embargoed:
Attachments:
Description Flags
/etc/sane.d/dll.conf
none
ls -l /dev/usb*
none
lshal
none
lsusb
none
scanimage -L -v none

Description Teguh DC 2008-07-22 16:46:00 UTC 
Description of problem:
my all in one printer, hp deskjet f2180 failed to scan. Previosly with fedora 7
is running out-of-the-box.

Version-Release number of selected component (if applicable):
sane-backends-libs-1.0.19-10.fc9.x86_64
xsane-gimp-0.995-3.fc9.x86_64
sane-backends-1.0.19-10.fc9.x86_64
sane-frontends-1.0.14-4.fc9.x86_64
xsane-0.995-3.fc9.x86_64
hpijs-2.8.2-2.fc9.x86_64
kernel-2.6.25.10-86.fc9.x86_64
hal-0.5.11-2.fc9.x86_64

How reproducible:
always

Steps to Reproduce:
1. plug in the usb
2. run 'sane-find-scanner'
3. run 'scanimage -L'
or
4. run 'xsane'
  
Actual results:
No scanners were identified (scanimage) 
no device available (xsane)

Expected results:
scanner running well

Additional info:
info from dmesg:
usb 2-1: New USB device found, idVendor=03f0, idProduct=7d04
usb 2-1: New USB device strings: Mfr=1, Product=2, SerialNumber=3
usb 2-1: Product: Deskjet F2100 series
usb 2-1: Manufacturer: HP
usb 2-1: SerialNumber: CN8194Q5200505
usblp0: USB Bidirectional printer dev 2 if 1 alt 0 proto 2 vid 0x03F0 pid 0x7D04
usbcore: registered new interface driver usblp
ppdev: user-space parallel port driver
ppdev0: no associated port!
ppdev0: no associated port!

[root@ndut ~]# sane-find-scanner -q
found USB scanner (vendor=0x12d1, product=0x1001) at libusb:005:002
found USB scanner (vendor=0x0483 [STMicroelectronics], product=0x2016 [Biometric
Coprocessor]) at libusb:006:003
found USB scanner (vendor=0x03f0 [HP], product=0x7d04 [Deskjet F2100 series]) at
libusb:002:002

[root@ndut ~]# scanimage -L

No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).
Comment 1 Nils Philippsen 2008-07-23 07:17:00 UTC 
What's the output of the following commands (please attach text files if the
output is too long, e.g. with lshal)?

1) "lsusb"
2) "ls -l /dev/usb*"
3) "lshal"
4) "scanimage -L -v"

Please attach /etc/sane.d/dll.conf to this ticket as well. Thanks.
Comment 2 Teguh DC 2008-07-23 19:13:26 UTC 
Created attachment 312508 [details]
/etc/sane.d/dll.conf
Comment 3 Teguh DC 2008-07-23 19:14:00 UTC 
Created attachment 312509 [details]
ls -l /dev/usb*
Comment 4 Teguh DC 2008-07-23 19:14:34 UTC 
Created attachment 312510 [details]
lshal
Comment 5 Teguh DC 2008-07-23 19:15:07 UTC 
Created attachment 312512 [details]
lsusb
Comment 6 Teguh DC 2008-07-23 19:15:31 UTC 
Created attachment 312513 [details]
scanimage -L -v
Comment 7 Nils Philippsen 2008-07-24 08:21:03 UTC 
You should install the libsane-hpaio package which is needed for correct
operation of this device. Please report back whether that works.
Comment 8 Teguh DC 2008-07-24 16:31:12 UTC 
Ahh, you right. the device is working after i install libsane-hpaio. so, this is
not bug, but it is better if there is some info about this.

thanks Philip