Bug 461974

Summary:	Map SKUs to categories and not products. Improved SEP usage
Product:	[Retired] JBoss Customer Support Portal	Reporter:	Frank Merenda <fmerenda>
Component:	Product Mappings	Assignee:	JBoss CSP Bug Watch List <csp-bugs-watch>
Status:	CLOSED WONTFIX	QA Contact:
Severity:	medium	Docs Contact:
Priority:	medium
Version:	1.4	CC:	csp-bugs-watch
Target Milestone:	---
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Hardware:	All
OS:	All
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Fixed In Version:		Doc Type:	Bug Fix
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Last Closed:	2011-01-31 17:39:21 UTC	Type:	---
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oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:
Embargoed:

Description Frank Merenda 2008-09-11 17:50:42 UTC

Mapping sku to support queue/products.

Product (EAP) goes to 10-15 elements (App server). Elements show up in picklist. Depending on the element, that routes it to the correct support queue. Mapping SKU to Product would simplify things greatly.

Requires more specifications.

Comment 1 David Spalding 2011-01-31 17:39:21 UTC

Bugs are no longer tracked under this classification. CSP is now monitored in 
Other | Customer Portal | Integrated app: JBoss CSP. 

Please refile any current defect records or RFEs under the current 
classification.

Comment 2 David Spalding 2011-01-31 17:47:26 UTC

Bugs are no longer tracked under this classification. CSP is now monitored in 
Other | Customer Portal | Integrated app: JBoss CSP. 

Please refile any current defect records or RFEs under the current 
classification.