Bug 466923

Summary: [sosreport] printing.py update needed
Product: Red Hat Enterprise Linux 5 Reporter: Robin R. Price II <rprice>
Component: sosAssignee: Adam Stokes <astokes>
Status: CLOSED ERRATA QA Contact: BaseOS QE <qe-baseos-auto>
Severity: low Docs Contact:
Priority: low    
Version: 5.4CC: agk, bmr, omoris
Target Milestone: rc   
Target Release: ---   
Hardware: All   
OS: Linux   
Whiteboard:
Fixed In Version: Doc Type: Bug Fix
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2009-09-02 07:31:18 UTC Type: ---
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Embargoed:
Attachments:
Description Flags
printing.py modified none

Description Robin R. Price II 2008-10-14 14:54:59 UTC 
Created attachment 320306 [details]
printing.py modified

Description of problem:
	The printing plug-in for sosreport lacks information needed to troubleshoot most printing cases.  The time it takes to go back to customer and request the information can be advoided with the printing plug-in being modified to reflect needed files.

Version-Release number of selected component (if applicable):
	$ rpm -q sos
	sos-1.7-9.2.el5_2.2.noarch

How reproducible:
	Always

Steps to Reproduce:
	1. Run 'sosreport -av' or 'sosreport -o printing'
  
Actual results:
	sosreport creates with the lack of printing information

Expected results:
	sosreport creates with enough printing information to troubleshoot

Additional info:
	The patch is to get global lpoptions being used, the ppd files being used by assigned printers, and lpstat commands to see what printers are being used and the URIs assigned to them.


$ diff -pruN /usr/lib/python2.4/site-packages/sos/plugins/printing.py printing.py 
--- /usr/lib/python2.4/site-packages/sos/plugins/printing.py    2007-08-14 13:01:29.000000000 -0400
+++ printing.py 2008-10-14 10:33:17.000000000 -0400
@@ -19,6 +19,12 @@ class printing(sos.plugintools.PluginBas
     """
     def setup(self):
         self.addCopySpec("/etc/cups/*.conf")
+        self.addCopySpec("/etc/cups/lpoptions")
+        self.addCopySpec("/etc/cups/ppd/*.ppd")
         self.addCopySpec("/var/log/cups")
-        return
+
+       self.collectExtOutput("/usr/bin/lpstat -t")
+       self.collectExtOutput("/usr/bin/lpstat -s")
+       self.collectExtOutput("/usr/bin/lpstat -d")
 
+        return
Comment 6 errata-xmlrpc 2009-09-02 07:31:18 UTC 
An advisory has been issued which should help the problem
described in this bug report. This report is therefore being
closed with a resolution of ERRATA. For more information
on therefore solution and/or where to find the updated files,
please follow the link below. You may reopen this bug report
if the solution does not work for you.

http://rhn.redhat.com/errata/RHBA-2009-1418.html