Bug 474154

reassigning for RHN to look into this on the server as the account validation happens on RHN hosted. Client here is jus reporting the error returned by the server.

Thanks,

Hi Ian:

(In reply to comment #0)
> Description of problem:
> 
> Each time I try to register my system it reports invalid username/password even
> though I know the credentials are correct.  I've logged into rhn.redhat.com
> without any problems, and yet rhn_register doesn't seem to want to use them.
> 

What is your username?

> 
> Version-Release number of selected component (if applicable):
> 
> rhn-setup-0.4.17-8.el5
> 
> 
> How reproducible:
> 
> Run rhn_register, choose next, and then supply credentials
> 
> 
> Actual results: (from /var/log/up2date)
> 
> [Tue Dec  2 15:53:03 2008] rhn_register
> Traceback (most recent call last):
>   File "/usr/sbin/rhn_register", line 82, in ?
>     app.run()
>   File "/usr/share/rhn/up2date_client/rhncli.py", line 65, in run
>     sys.exit(self.main() or 0)
>   File "/usr/sbin/rhn_register", line 64, in main
>     ui.main()
>   File "/usr/share/rhn/up2date_client/tui.py", line 2011, in main
>     tui.run()
>   File "/usr/share/rhn/up2date_client/tui.py", line 1913, in run
>     result = win.run()
>   File "/usr/share/rhn/up2date_client/tui.py", line 462, in run
>     self.passwordEntry.value())
>   File "/usr/share/rhn/up2date_client/tui.py", line 66, in tui_call_wrapper
>     results = func(*params)
>   File "/usr/share/rhn/up2date_client/rhnreg.py", line 888, in getPossibleOrgs
>     orgsFromServer = s.registration.get_possible_orgs(username, password)
>   File "/usr/share/rhn/up2date_client/rhnserver.py", line 52, in __call__
>     raise self.__exception_from_fault(f)
> up2date_client.up2dateErrors.AuthenticationOrAccountCreationError: Error
> validating data at server:
> 
> Error Message:
>     Invalid username/password combination
> Error Class Code: 2
> Error Class Info: Invalid username and password combination.
> Explanation:
>      An error has occurred while processing your request. If this problem
>      persists please enter a bug report at bugzilla.redhat.com.
>      If you choose to submit the bug report, please be sure to include
>      details of what you were trying to do when this error occurred and
>      details on how to reproduce this problem.

The username I was using is my email address that I have set up with my RHN profile: ian

When I give this and the associated password to rhn_register, it doesn't work, but I can login to RHN with it perfectly fine.

(In reply to comment #3)
> The username I was using is my email address that I have set up with my RHN
> profile: ian
> 
> When I give this and the associated password to rhn_register, it doesn't work,
> but I can login to RHN with it perfectly fine.

Ah, I think I know what's going on here. rhn_register only understands logging in with your username, not your email address. Can you try again with your username and see if that works?

If so, we can then change this bug's subject to allowing people to use rhn_register with their email/password as well as username/password

Is there any way I can find out what the username is?  I've always used the email address to login to the website.  I've tried to locate under the profile, but can't seem to see it.

Actually, I've just found it now :-)

I will connect from home shortly, and update to see if this works OK with the username instead.

It would be good to allow us to use email address as well, I expect there's a few questions about it perhaps.

Many thanks.

So we have to enforce username and not allow you to use email address here as there are ways to get accounts with the same email address

Confirmed that username works fine.