Bug 475181

Summary: hp-sendfax hangs forever
Product: Red Hat Enterprise Linux 5 Reporter: Tim Waugh <twaugh>
Component: hplip3Assignee: Tim Waugh <twaugh>
Status: CLOSED WONTFIX QA Contact: qe-baseos-daemons
Severity: low Docs Contact:
Priority: low    
Version: 5.2CC: azelinka, jpopelka, oli, pknirsch
Target Milestone: rc   
Target Release: ---   
Hardware: All   
OS: Linux   
Whiteboard:
Fixed In Version: Doc Type: Bug Fix
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2013-03-11 15:10:53 UTC Type: ---
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Embargoed:
Bug Depends On: 426898    
Bug Blocks:    

Description Tim Waugh 2008-12-08 11:48:25 UTC 
+++ This bug was initially created as a clone of Bug #426898 +++

Description of problem:
Can't add a file to the hp-sendfax interface.  It opens up a dialog that says
"Processing fax file..." and hangs forever.

Version-Release number of selected component (if applicable):
hplip-2.7.7-6.fc8.x86_64

How reproducible:
Always

Additional info:
This is the same bug reported on the hplip forums.  The attached patch was
extracted from this report, and fixes the problem on my system:
https://bugs.launchpad.net/ubuntu/+source/hplip/+bug/153152

--- Additional comment from wart on 2007-12-28 01:53:53 EDT ---

Created an attachment (id=290483)
Patch to set correct fax temp directory


--- Additional comment from wart on 2007-12-28 11:40:34 EDT ---

Using this patch results in a few selinux avc denials that can be fixed by
adding these policy rules:

files_manage_generic_tmp_dirs(hplip_t)
files_manage_generic_tmp_files(hplip_t)

--- Additional comment from oli.uk on 2008-06-20 12:43:24 EDT ---

I am experiencing this bug also and would be happy to assist with any testing
if/as required - let me know what needs to be done...

--- Additional comment from fedora-triage-list on 2008-11-26 04:11:46 EDT ---


This message is a reminder that Fedora 8 is nearing its end of life.
Approximately 30 (thirty) days from now Fedora will stop maintaining
and issuing updates for Fedora 8.  It is Fedora's policy to close all
bug reports from releases that are no longer maintained.  At that time
this bug will be closed as WONTFIX if it remains open with a Fedora 
'version' of '8'.

Package Maintainer: If you wish for this bug to remain open because you
plan to fix it in a currently maintained version, simply change the 'version' 
to a later Fedora version prior to Fedora 8's end of life.

Bug Reporter: Thank you for reporting this issue and we are sorry that 
we may not be able to fix it before Fedora 8 is end of life.  If you 
would still like to see this bug fixed and are able to reproduce it 
against a later version of Fedora please change the 'version' of this 
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Although we aim to fix as many bugs as possible during every release's 
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The process we are following is described here: 
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--- Additional comment from oli.uk on 2008-12-06 07:19:28 EDT ---

This problem is also affecting RHEL 5.2 (hplip-1.6.7-4.1.el5_2.4).

Can the product be changed to that instead, so the bug can remain open?
Comment 2 Oli Wade 2009-01-09 11:13:05 UTC 
Many thanks for creating this new bug. What do I need to do to assist with confirming and/or fixing it?
Comment 3 RHEL Program Management 2009-03-26 16:47:32 UTC 
This request was evaluated by Red Hat Product Management for
inclusion, but this component is not scheduled to be updated in
the current Red Hat Enterprise Linux release. If you would like
this request to be reviewed for the next minor release, ask your
support representative to set the next rhel-x.y flag to "?".
Comment 4 Oli Wade 2009-05-28 10:03:27 UTC 
The underlying cause of this seems to be the same as bug #233692 (FC6).

Dependent bug in RHEL is #501834; support says it will be fixed in 5.5 (with an update to HPLIP 1.7.x).
Comment 5 RHEL Program Management 2009-11-06 18:42:27 UTC 
This request was evaluated by Red Hat Product Management for
inclusion, but this component is not scheduled to be updated in
the current Red Hat Enterprise Linux release. If you would like
this request to be reviewed for the next minor release, ask your
support representative to set the next rhel-x.y flag to "?".
Comment 6 RHEL Program Management 2012-04-02 10:20:54 UTC 
This request was evaluated by Red Hat Product Management for inclusion
in a Red Hat Enterprise Linux release.  Product Management has
requested further review of this request by Red Hat Engineering, for
potential inclusion in a Red Hat Enterprise Linux release for currently
deployed products.  This request is not yet committed for inclusion in
a release.
Comment 9 RHEL Program Management 2012-06-12 01:01:03 UTC 
This request was evaluated by Red Hat Product Management for
inclusion in the current release of Red Hat Enterprise Linux.
Because the affected component is not scheduled to be updated in the
current release, Red Hat is unfortunately unable to address this
request at this time. Red Hat invites you to ask your support
representative to propose this request, if appropriate and relevant,
in the next release of Red Hat Enterprise Linux.
Comment 11 RHEL Program Management 2012-06-13 11:29:50 UTC 
This request was evaluated by Red Hat Product Management for
inclusion in the current release of Red Hat Enterprise Linux.
Because the affected component is not scheduled to be updated in the
current release, Red Hat is unfortunately unable to address this
request at this time. Red Hat invites you to ask your support
representative to propose this request, if appropriate and relevant,
in the next release of Red Hat Enterprise Linux.
Comment 12 RHEL Program Management 2012-06-14 12:29:54 UTC 
This request was evaluated by Red Hat Product Management for
inclusion in the current release of Red Hat Enterprise Linux.
Because the affected component is not scheduled to be updated in the
current release, Red Hat is unfortunately unable to address this
request at this time. Red Hat invites you to ask your support
representative to propose this request, if appropriate and relevant,
in the next release of Red Hat Enterprise Linux.
Comment 13 Jiri Popelka 2013-03-11 15:10:53 UTC 
RHEL-5.10 (the next RHEL-5 minor release) is going to be the first production phase 2 [1] release of RHEL-5.
Since phase 2 we'll be addressing only security and critical issues.
I'm closing this ticket as WONTFIX because this problem is neither security nor critical.

[1] https://access.redhat.com/support/policy/updates/errata/