Bug 497335

Description of problem:
When there is a mapping of Issue Tracker groups to Bugzilla groups, partner/customer comments flow from IT to the Bugzilla without GSS having to manually forward them. Likewise, when a public comment is posted in Bugzilla with a corresponding Issue Tracker, the comment is made public in the IT without human intervention.

However, when the Bugzilla is PUBLIC, none of this automation works.  
* If there is a public bugzilla linked to one or more issue trackers, a public
  comment in that bugzilla should automatically appear as public in the issue
  tracker.
* Likewise, a partner/customer entered comment in an Issue Tracker linked 
  with a PUBLIC bugzilla should be automatically forwarded to the bug as a 
  PRIVATE comment. The reason for it being "private" in the bugzilla is that
  issue tracker groups are confidential and comments there must be treated
  that way in a public bugzilla. This will at least allow Red Hat to see such
  comments without a TAM having to manually intervene and push the comments
  to the bugzilla.

A specific example is https://enterprise.redhat.com/issue-tracker/?module=issues&action=view&tid=283053 which is linked to public bugzilla https://bugzilla.redhat.com/show_bug.cgi?id=494688.
     

Version-Release number of selected component (if applicable):
* Issue-Tracker Version 4.7 Copyright © 2005-2008 Red Hat, Inc.
* Red Hat Bugzilla 3.2.3+

How reproducible:
Link an Issue Tracker with a public bug.

  
Actual results:
Comments must be manually pushed from IT to bugzilla and public comments from bugzilla to IT must be opened in the IT manually by the TAM.

Expected results:
Per above.....
* If there is a public bugzilla linked to one or more issue trackers, a public
  comment in that bugzilla should automatically appear as public in the issue
  tracker.
* Likewise, a partner/customer entered comment in an Issue Tracker linked 
  with a PUBLIC bugzilla should be automatically forwarded to the bug as a 
  PRIVATE comment. The reason for it being "private" in the bugzilla is that
  issue tracker groups are confidential and comments there must be treated
  that way in a public bugzilla. This will at least allow Red Hat to see such
  comments without a TAM having to manually intervene and push the comments
  to the bugzilla.

Additional info: