Bug 497393
Are your clients using hostnames to refer to the CUPS server other than those that the CUPS server would associate with the IP addresses for its network interfaces? In other words, if you add 'ServerAlias hostname' to /etc/cups/cupsd.conf for each hostname by which the CUPS server is referenced by the clients, and restart cups, does that fix the problem? Actually, I don't care about the local clients right now, it's the local printing which does not work. Anyway, here is /etc/cups/cupsd.conf: LogFilePerm 0600 MaxLogSize 2000000000 LogLevel info Printcap /etc/printcap <Location /> # Allow shared printing and remote administration... Order allow,deny Allow @LOCAL </Location> <Location /admin> AuthType Basic AuthClass System # Allow remote administration... Order allow,deny Allow @LOCAL </Location> <Location /printers/printer2> Order Deny,Allow Deny From All Allow From 127.0.0.1 Allow From 10.0.1.50 AuthType None </Location> <Location /printers/iP4200> Order Deny,Allow Deny From All Allow From 127.0.0.1 AuthType None </Location> # Enable printer sharing and shared printers. Browsing On BrowseOrder allow,deny # (Change '@LOCAL' to 'ALL' if using directed broadcasts from another subnet.) BrowseAllow @LOCAL BrowseAddress @LOCAL BrowseProtocols cups # Allow remote access Port 631 <Location /admin/conf> AuthType Basic Require user @SYSTEM # Allow remote access to the configuration files... Order allow,deny Allow @LOCAL </Location> Another interesting observation which could help - in system-config-printer (1.0.16) when I right-click on the printer and select Properties it reports an error 'server-error-service-unavailable'. Also, I am using the following RPMs (downloaded from canon.com I think) for printer drivers: cnijfilter-common-2.60-1.i386 cnijfilter-ip4200-2.60-1.i386 cnijfilter-ip4200-lprng-2.60-1.i386 I am attaching /var/cups/error_log which could contain some clues. Given the RPM updates were done yesterday (22nd) and around that time the following started to appear in the log it could be related: W [23/Apr/2009:19:24:05 +0200] Request from "localhost" using invalid Host: fiel d "::1" Created attachment 341032 [details]
/va/log/cups/error_log which contains pre-update and post-update logs
This entry is highly suspicious:
W [23/Apr/2009:19:24:05 +0200] Request from "localhost" using invalid Host: fiel
d "::1"
Here's 'ifconfig -a' output:
eth1 Link encap:Ethernet HWaddr 00:1F:D0:AC:D5:89
inet addr:10.0.1.131 Bcast:10.0.1.255 Mask:255.255.255.0
inet6 addr: fe80::21f:d0ff:feac:d589/64 Scope:Link
UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1
RX packets:201347 errors:0 dropped:0 overruns:0 frame:0
TX packets:212587 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:1000
RX bytes:167453703 (159.6 MiB) TX bytes:154778332 (147.6 MiB)
Interrupt:18 Base address:0xa000
lo Link encap:Local Loopback
inet addr:127.0.0.1 Mask:255.0.0.0
inet6 addr: ::1/128 Scope:Host
UP LOOPBACK RUNNING MTU:16436 Metric:1
RX packets:73581 errors:0 dropped:0 overruns:0 frame:0
TX packets:73581 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:0
RX bytes:14948633 (14.2 MiB) TX bytes:14948633 (14.2 MiB)
pan0 Link encap:Ethernet HWaddr EE:20:65:74:3E:3E
BROADCAST MULTICAST MTU:1500 Metric:1
RX packets:0 errors:0 dropped:0 overruns:0 frame:0
TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:0
RX bytes:0 (0.0 b) TX bytes:0 (0.0 b)
Please run this: strace -s1000 lpstat -s 2>lpstat.txt and attach lpstat.txt. Thanks. This was the output to stdout. Stderr is attached. $ strace -s1000 lpstat -s 2>lpstat.txt system default destination: printer2 device for iP4200: ipp://10.0.1.50/printers/iP4200 device for printer2: usb://Canon/iP4200 $ Created attachment 341207 [details]
stderr from lpstat -s
Also, this is output from lpq: $ lpq printer2 is ready no entries $ I have just tried 'lpr /etc/group' and it printed the file just fine: $ lpq printer2 is ready and printing Rank Owner Job File(s) Total Size active techie 373 group 1024 bytes $ This seems to be specific to Gnome applications. Firefox even reported (in the Print dialog window) that the printer 'printer2' is on-line during the period in which /etc/group was printed. However, the 'Print' button was still greyed out. Created attachment 341214 [details]
system-config-printer screenshot displaing the error
I have started system-config-printer again and right-clicked on the default printer 'printer2' which displayed the 'server-error-service-unavailable' error. Before I clicked (and the error was displayed) I have started observing via strace, output is attached. Created attachment 341217 [details]
strace output on system-config-printer
The '-s1000' is really important in trying to work this out. Please do this: strace -s1000 gedit 2>gedit.txt then Control-P to print, and select a printer where the Print button is greyed out. Then Control-C the strace to stop it, and attach the gedit.txt file here. Also, could you attach the output of 'env'? Thanks. I have replaced /etc/cups/cupsd.conf with /etc/cups/cupsd.conf.default (attached) which came with the RPM update since it was dated 21st April and I am able to print again. So, something must have changed because till the update my configuration worked. For the sake of root causing this I will revert the config and try the gedit thing. Created attachment 341218 [details]
cupsd.conf.default which fixed the problem
Thank you. More useful is the cupsd.conf which caused the problem if you are able to attach that. It's cut-n-pasted into one of the previous comments but I will attach anyway. Created attachment 341221 [details]
cupsd.conf which exhibited the problem
Created attachment 341224 [details]
strace output on gedit (the failing case with greyed out Print button)
strace output from gedit as requested
Note that the gedit strace output is rather long (35MB uncompressed). It contains interesting snippets when something is trying to connect(2) to the IPP port using AF_INET6 family:
connect(19, {sa_family=AF_INET6, sin6_port=htons(631), inet_pton(AF_INET6, "::1"
, &sin6_addr), sin6_flowinfo=0, sin6_scope_id=0}, 28) = -1 EINPROGRESS (Operatio
n now in progress)
Created attachment 341227 [details]
env(1) output
I have added the following two lines to the non-functional cupsd.conf and it started working: Listen localhost:631 Listen /var/run/cups/cups.sock Can you please attach /etc/cups/client.conf? Thanks. /etc/cups/client.conf exists but is empty: $ LANG=en ls -ald /etc/cups/client.conf -rw-r--r-- 1 root lp 0 Apr 21 14:57 /etc/cups/client.conf The date of the file seems to match the RPM update which caused the trouble. I have got the same problems with another printer : Samsung CLP 310 using foo2qpl drivers. What can I do to help you ? Reported upstream with patch. cups-1.3.10-2.fc9 has been submitted as an update for Fedora 9. http://admin.fedoraproject.org/updates/cups-1.3.10-2.fc9 cups-1.3.10-2.fc10 has been submitted as an update for Fedora 10. http://admin.fedoraproject.org/updates/cups-1.3.10-2.fc10 cups-1.3.10-4.fc9 has been pushed to the Fedora 9 testing repository. If problems still persist, please make note of it in this bug report. If you want to test the update, you can install it with su -c 'yum --enablerepo=updates-testing-newkey update cups'. You can provide feedback for this update here: http://admin.fedoraproject.org/updates/F9/FEDORA-2009-4052 cups-1.3.10-4.fc10 has been pushed to the Fedora 10 testing repository. If problems still persist, please make note of it in this bug report. If you want to test the update, you can install it with su -c 'yum --enablerepo=updates-testing update cups'. You can provide feedback for this update here: http://admin.fedoraproject.org/updates/F10/FEDORA-2009-4056 I had the same problem I installed the update from the testing repo and it solved it. Thank you cups-1.3.10-5.fc10 has been pushed to the Fedora 10 testing repository. If problems still persist, please make note of it in this bug report. If you want to test the update, you can install it with su -c 'yum --enablerepo=updates-testing update cups'. You can provide feedback for this update here: http://admin.fedoraproject.org/updates/F10/FEDORA-2009-4056 cups-1.3.10-5.fc9 has been pushed to the Fedora 9 testing repository. If problems still persist, please make note of it in this bug report. If you want to test the update, you can install it with su -c 'yum --enablerepo=updates-testing-newkey update cups'. You can provide feedback for this update here: http://admin.fedoraproject.org/updates/F9/FEDORA-2009-4052 It's solved it for me too on fc10 cups-1.3.10-5.fc9 has been pushed to the Fedora 9 stable repository. If problems still persist, please make note of it in this bug report. cups-1.3.10-5.fc10 has been pushed to the Fedora 10 stable repository. If problems still persist, please make note of it in this bug report. |
Created attachment 340975 [details] screenshot of openoffice print window Description of problem: Yesterday there was a bunch of cups related RPM upgrades. After those were installed, printing on my USB connected iP4200 stopped working. Version-Release number of selected component (if applicable): cups-1.3.10-1.fc10.i386 cups-libs-1.3.10-1.fc10.i386 libgnomecups-0.2.3-4.fc10.i386 hal-cups-utils-0.6.19-1.fc10.i386 cupsddk-drivers-1.2.3-5.fc10.i386 How reproducible: try to print from any application Steps to Reproduce: 1. try to print from Firefox, OpenOffice, etc. Actual results: cannot hit the 'Print' button, it's greyed out Expected results: should be able to print Additional info: