Bug 498629
Summary: | Support cases and software downloads do not use same versions for products | ||
---|---|---|---|
Product: | [Retired] JBoss Customer Support Portal | Reporter: | John Sanda <jsanda> |
Component: | Web-General | Assignee: | JBoss CSP Bug Watch List <csp-bugs-watch> |
Status: | CLOSED WONTFIX | QA Contact: | |
Severity: | medium | Docs Contact: | |
Priority: | medium | ||
Version: | GovernanceBoard | CC: | dspaldin, tmirc |
Target Milestone: | --- | ||
Target Release: | --- | ||
Hardware: | All | ||
OS: | Linux | ||
Whiteboard: | |||
Fixed In Version: | Doc Type: | Bug Fix | |
Doc Text: | Story Points: | --- | |
Clone Of: | Environment: | ||
Last Closed: | 2011-01-05 18:25:02 UTC | Type: | --- |
Regression: | --- | Mount Type: | --- |
Documentation: | --- | CRM: | |
Verified Versions: | Category: | --- | |
oVirt Team: | --- | RHEL 7.3 requirements from Atomic Host: | |
Cloudforms Team: | --- | Target Upstream Version: | |
Embargoed: |
Description
John Sanda
2009-05-01 15:14:02 UTC
I agree with John's analysis. The separate data models create divergent data that is published to our customers, resulting in confusion and numerous support tickets. One area that we must focus on is in understanding the current business process around the population of support data. I have identified 3 individuals who have populated the support version fields via Issue-Tracker. They are in various business departments (IT, GSS, DataOps). The current business process and actors need to be thoroughly identified prior to the change being made to mitigate risk/confusion/business discontinuity. Superceded by Avalon. |