Bug 504636 (thread-index)

Summary:

[RHEL5] Mail sent via Red Hat Blackberry system breaks threading

Product:

Red Hat Enterprise Linux 5

Reporter:

Joel Berman <jberman>

Component:

evolution

Assignee:

Matthew Barnes <mbarnes>

Status:

CLOSED WONTFIX

QA Contact:

desktop-bugs <desktop-bugs>

Severity:

medium

Docs Contact:

Priority:

medium

Version:

5.5

CC:

jberman

Target Milestone:

Target Release:

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Hardware:

All

OS:

Linux

Whiteboard:

Fixed In Version:

Doc Type:

Bug Fix

Doc Text:

Story Points:

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Clone Of:

Environment:

Last Closed:

2014-06-02 13:18:28 UTC

Type:

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Regression:

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Mount Type:

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Documentation:

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CRM:

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Category:

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oVirt Team:

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RHEL 7.3 requirements from Atomic Host:

Cloudforms Team:

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Target Upstream Version:

Embargoed:

Attachments:

Description	Flags
returned email	none

Description Joel Berman 2009-06-08 15:46:15 UTC

Description of problem:

I use a Blackberry supported by the Red Hat Blackberry program.  When I respond to a mail and a person is using the Evolution threading feature, this mail will break the thread.

Version-Release number of selected component (if applicable):


How reproducible:

Easily reproducible by sending a reply to a thread via a BB.

Steps to Reproduce:
1. Reply to a threaded mail on Blackberry
2. Read the thread on Evolution
3.
  
Actual results:

New thread

Expected results:

Part of existing thread
Additional info:  Daniel Riek is the person who is actually observing this problem.  He asked me to submit.

Comment 1 Matthew Barnes 2009-06-09 11:17:34 UTC

Can you post a sample reply message that was composed on the Blackberry?

Evolution does threading based on "References" and "In-Reply-To" message headers, so I want to see if the Blackberry is generating either of them.

Comment 2 Matěj Cepl 2010-05-12 16:40:45 UTC

Reporter, could you please reply to the previous question? Thank you.

Comment 4 Matěj Cepl 2010-05-13 08:47:35 UTC

Created attachment 413684 [details]
returned email

Yes, this is very clearly problem on Blackberry's side. Instead of using standard In-Reply-To header it tries to follow Microsoft Exchange even in parts where Microsoft admits to have a bug (see http://support.microsoft.com/kb/908027/en-us?fr=1).

Comment 5 RHEL Program Management 2014-03-07 12:14:29 UTC

Thank you for submitting this request for inclusion in Red Hat Enterprise Linux 5. We've carefully evaluated the request, but are unable to include it in the  last planned RHEL5 minor release. This Bugzilla will soon be CLOSED as WONTFIX. To request that Red Hat re-consider this request, please re-open the bugzilla via  appropriate support channels and provide additional business and/or technical details about its importance to you.

Comment 6 RHEL Program Management 2014-06-02 13:18:28 UTC

Thank you for submitting this request for inclusion in Red Hat Enterprise Linux 5. We've carefully evaluated the request, but are unable to include it in RHEL5 stream. If the issue is critical for your business, please provide additional business justification through the appropriate support channels (https://access.redhat.com/site/support).

Comment 7 Red Hat Bugzilla 2023-09-14 01:16:45 UTC

The needinfo request[s] on this closed bug have been removed as they have been unresolved for 1000 days