Bug 508642

OK, a little bit of troubleshooting:

1) try to test your accounts with telnet in gnome-terminal:

   for IMAP account
   telnet servername imap
   
   for NNTP
   telnet servername nntp

(if you have SSL-only access to the accounts, use imaps and nntps instead).

You should get somehow sensible response, not error. If you get error then the problem is not with Trhunderbird.

2) We can use log from your communication with the server. Go to the gnome-terminal (or whatever terminal emulator you have) and run:

export NSPR_LOG_MODULES=IMAP:5
export NSPR_LOG_FILE=/tmp/thunderbird-imap-log.txt
thunderbird

And then attach to this bug /tmp/thunderbird-imap-log.txt to this bug report (please, check that there are no passwords or logins included).

Created attachment 349830 [details]
thunderbird debug output

Hi, thanks for the instructions.

The telnet test was successful, I could connect normally. I should also mention that I use a web interface to the "first" IMAP/SSL server so the service is definitely running.

I also did the test on the terminal. I'm getting an "invalid certificate" because the certificate expired few months ago. But that should not be the issue here -- the other services are failing too. I'm attaching the log, hoping it's useful.

Created attachment 351562 [details]
thunderbird debug output -- working

I created another profile (-ProfileManager) and added one account manually. Everything is working fine now so I assume tb3 has some problem with my old tb2 profile settings.
I attach debug output from a working session although I doubt somehow that it'll be of much use. Hopefully, this info is useful after all.

When TB 3 upgraded my TB2 config, it changed one of the settings, I think to use secure authentication.  Edit your accounts and verify that the settings are correct.

Hello Vic,

I couldn't see that tb3 changed/converted any of the settings.
Looking up the authentication method, I can confirm now that the settings should be correct. I have the "secure authentication" method unset (it uses SSL/TLS) and when I tried it also my working profile hung and complained that the server didn't support it.

Are you 1000% sure that your passwords are correct? Take a look at Edit/Preferences/Security/Passwords/Saved Passwords to check what you have.

Hah, that's funny. The list shows empty! Login attempts are made regardless.
I'm 1000% sure that the passwords were saved and that they were correct before the upgrade.

Reporter, can we get an update on the status of this bug please?



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Fedora Bugzappers volunteer triage team
https://fedoraproject.org/wiki/BugZappers

I cannot reproduce the issue any longer. I recreated my settings once and that solved the issue I described.
I think (but I don't remember exactly) the issue was also solved when I reentered the passwords but that happened after I had that new profile. Probably, this was an upgrade issue only where the settings weren't converted correctly.
I'm using tb 3.0.4 now and newer had that problem again. It might still be a problem for people upgrading from tb2 but I cannot test that, sorry.

Thank you. I'm going to set this issue to closed, but it will remain in the system in case someone else ends up with the same problem.



-- 
Fedora Bugzappers volunteer triage team
https://fedoraproject.org/wiki/BugZappers