Bug 540707

Summary: Adding new comments should not automatically remove the 'needinfo' flag
Product: [Community] Bugzilla Reporter: John Poelstra <poelstra>
Component: Creating/Changing BugsAssignee: Simon Green <sgreen>
Status: CLOSED DUPLICATE QA Contact:
Severity: medium Docs Contact:
Priority: low    
Version: 4.2CC: ebaak, robatino
Target Milestone: ---Keywords: Reopened
Target Release: ---   
Hardware: All   
OS: Linux   
Whiteboard:
Fixed In Version: Doc Type: Bug Fix
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2012-09-07 12:49:00 UTC Type: ---
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Embargoed:

Description John Poelstra 2009-11-24 00:02:55 UTC
Description of problem:

We made some mass changes to a number of bugzilla's and they lost their 'needinfo' flag setting.

Noura asked me to file a bug for this.  Here is the email thread from fedora-devel.

------

On Wed, 2009-11-18 at 22:03 +0100, MatΔ›j Cepl wrote:
> > Dne 18.11.2009 21:07, Jeff Spaleta napsal(a):
>> > > On Wed, Nov 18, 2009 at 11:03 AM, Jerry James <loganjerry> wrote:
>>> > >> Should the NEEDINFO flag be cleared by adding such a comment?  I
>>> > >> didn't expect that.
>> > >
>> > > when you set the needinfo flag did you set it such that anyone could
>> > > clear it or did you specifically require that the original reporter
>> > > needed to reply in the bugzilla interface?
> >
> > But to be fait. Bugzappers should be conscious of this and careful not
> > to liquidate needinfo by mistake, even when it was set incorrectly.
To be clear (we went over this on IRC :>) the initial message talking
about 'Bug Zapper' is talking about the automated F10 EOL bug
housekeeping. Since that added a comment on each bug, if those bugs were
in 'needinfo anyone' state, they're now not in it any more. =) there's
not much we can do about that.

but indeed, everyone should be careful to use needinfo appropriately.
generally it's a bad idea to use the 'needinfo from anyone' flag as it
will be cleared incorrectly far too often.

-- Adam Williamson

Comment 1 David Lawrence 2010-01-15 16:55:24 UTC
Red Hat Bugzilla is now using version 3.4 of the Bugzilla codebase and
therefore this bug will need to be re-verified against the new release. With
the updated code this bug may no longer be relevant or may have been fixed in
the new code. Updating bug version to 3.4.

Comment 2 David Lawrence 2010-08-25 21:43:27 UTC
Red Hat has now upgraded to Bugzilla 3.6 and this bug will now be reassigned to that version. It would be helpful to the Bugzilla Development Team if this bug is verified to still be an issue with the latest version. If it is no longer an issue, then feel free to close, otherwise please comment that it is still a problem and we will try to address the issue as soon as we can.

Thanks
Bugzilla Development Team

Comment 3 Andre Robatino 2011-06-09 19:47:17 UTC
In particular, the needinfo flag can be removed simply by subscribing to a bug, even with an empty comment (see bug 712081, for example). That should never happen.

Comment 4 Jeff Fearn 🐞 2012-05-30 04:45:34 UTC
As part of the recent Bugzilla 4.2 upgrade the Bugzilla team are cleaning up bugs opened against old versions of Bugzilla. This bug has been flagged as an old bug and will be CLOSED WONTFIX in 7 days time.

If you believe this bug is an issue in the latest Bugzilla version please comment on this bug within 7 days. Doing so will ensure this bug is not closed automatically.

Thanks, the Bugzilla team.

Comment 5 Jeff Fearn 🐞 2012-05-30 04:45:36 UTC
As part of the recent Bugzilla 2.4 upgrade the Bugzilla team are cleaning up bugs opened against old versions of Bugzilla. This bug has been flagged as an old bug and will be CLOSED WONTFIX in 7 days time.

If you believe this bug is an issue in the latest Bugzilla version please comment on this bug within 7 days. Doing so will ensure this bug is not closed automatically.

Thanks, the Bugzilla team.

Comment 6 Andre Robatino 2012-07-19 05:00:48 UTC
Reopening temporarily for a test.

Comment 7 Andre Robatino 2012-07-19 05:02:34 UTC
Testing to see if this comment removes the needinfo flag.

Comment 8 Andre Robatino 2012-07-19 05:04:26 UTC
Appears to still be present. Changing Version to 4.2.

Comment 9 Jeff Fearn 🐞 2012-07-19 05:09:06 UTC
Resetting to defaults for PM consideration.

Comment 10 Simon Green 2012-09-07 12:49:00 UTC

*** This bug has been marked as a duplicate of bug 850909 ***