Bug 55619

Summary:	Installation of Open/StarOffice causes X session and machine to hang
Product:	[Retired] Red Hat Linux	Reporter:	Andrew Plumb <andrew>
Component:	XFree86	Assignee:	Mike A. Harris <mharris>
Status:	CLOSED DUPLICATE	QA Contact:	David Lawrence <dkl>
Severity:	high	Docs Contact:
Priority:	medium
Version:	7.2
Target Milestone:	---
Target Release:	---
Hardware:	i686
OS:	Linux
URL:	http://www.openoffice.org/issues/show_bug.cgi?id=2108
Whiteboard:
Fixed In Version:		Doc Type:	Bug Fix
Doc Text:		Story Points:	---
Clone Of:		Environment:
Last Closed:	2001-11-03 00:30:07 UTC	Type:	---
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:
Embargoed:

Description Andrew Plumb 2001-11-02 23:14:37 UTC

Description of Problem:

See bug report at OpenOffice.org (ID 2108).  My IBM T21 uses an S3 Savage/MX 
chipset; "86C270-294 Savage/MX-/IX as reported by the Gnome Hardware 
Browser.

Here's the initial text I included in the OpenOffice bug report, for the record:

Tried installing OpenOffice638C, StarOffice 6.0Beta and StarOffice 5.2 binaries on 
a fresh Red Hat 7.2 installation and installer hangs.

Symptomes:  GUI does not redraw, X artifacts appear on screen, mouse movement 
slows, Ctrl+Alt+Backspace won't kill X session, Ctrl+Alt+F1 won't toggle to CLI.

Other info:  Occurs in Gnome and KDE, new glibc patches do not solve problem.  
Have not tried kernel upgrade yet, or compiling OpenOffice from source.

Hardware:  IBM ThinkPad T21 laptop.  I have to pull the power and batteries to 
escape this hang - thank goodness for the ext3 file system!

Other:  This is most likely an RH7.2 problem, not a Open/StarOffice problem. 
I've given it a P1 priority since this could be quite serious if it affects all
RedHat 7.2 users.  If/when a solution appears at updates.redhat.com, it can be 
linked to from this case.


Version-Release number of selected component (if applicable):


How Reproducible:

Every Time

Steps to Reproduce:

Tried installing all of StarOffice 5.2, OpenOffice 683C and StarOffice 6.0Beta with 
the same result.

Actual Results:

Installation GUI redraws wouldn't happen, graphics artifacts manifested, mouse 
movement slowed, and eventually machine hung.  Only way to restart machine is 
to unplug power and remove battery; it's a laptop.

(Aside:  thankyou thankyou thankyou for ext3 file system; my machine comes up 
in no time as a result! :-)

Expected Results:

Successful installation.  No artifacts, and certainly not a full machine hang.

Additional Information:
 
My IBM T21 uses an S3 Savage/MX chipset; "86C270-294 Savage/MX-/IX as 
reported by the Gnome Hardware Browser.

Comment 1 Mike A. Harris 2001-11-03 01:10:07 UTC


*** This bug has been marked as a duplicate of 31879 ***

Comment 2 Andrew Plumb 2001-11-03 04:35:36 UTC

That did the trick!  I've updated my bugreport at OpenOffice.org to reflect the fix.

Thanks!

Comment 3 Mike A. Harris 2001-11-04 00:29:25 UTC

Just to note:  Matt Galgoci also has given feedback that the new
drivers solve these problems for him also.