Bug 579307

Summary:	hplips-3.10.2 thinks that 'low ink' is a reason to not print
Product:	[Fedora] Fedora	Reporter:	Don Lindsay <redhatbugzilla>
Component:	hplip	Assignee:	Tim Waugh <twaugh>
Status:	CLOSED DUPLICATE	QA Contact:	Fedora Extras Quality Assurance <extras-qa>
Severity:	medium	Docs Contact:
Priority:	low
Version:	12	CC:	jpopelka, rob.d.wills, twaugh
Target Milestone:	---
Target Release:	---
Hardware:	All
OS:	Linux
Whiteboard:
Fixed In Version:		Doc Type:	Bug Fix
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Clone Of:		Environment:
Last Closed:	2010-04-07 14:39:23 UTC	Type:	---
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Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:
Embargoed:

Description Don Lindsay 2010-04-04 02:33:31 UTC

Description of problem: hplips-3.10.2 thinks that 'low ink' is a reason to not print.


Version-Release number of selected component (if applicable):


How reproducible: Print to an HP Officejet J5780 printer with an Office Max refilled ink cartridge, which always incorrectly reports 'low ink'.

  
Actual results: print jobs pile up in print queue and nothing is printed.


Expected results: Jobs in print queue are printed.


Additional info: this property was noticed immediately after an upgrade came through from hplip-3.9.8 to hplip-3.10.2. I did a "yum downgrade hplip hplip-common hplip-libs hpijs", restarted the CPUS daemon via the system\administration\services GUI, and print jobs now print fine.

Comment 1 Don Lindsay 2010-04-04 02:35:51 UTC

erk, restarted the CUPS daemon. Sorry.

Comment 2 Rob Wills 2010-04-04 19:14:10 UTC

I now have the same problem after applying the latest hplip package updates. You said that restarting CUPS solves the problem; how do I go about doing this?

Thanks!

Comment 3 Rob Wills 2010-04-04 19:30:17 UTC

Restarted CUPS, but still unable to print files due to "low ink" Any suggestions?
The printing troubleshooter compiled a crash report, I can post that if it'll be useful.

Comment 4 Tim Waugh 2010-04-07 14:39:23 UTC


*** This bug has been marked as a duplicate of bug 579355 ***