Bug 586504

This request was evaluated by Red Hat Product Management for inclusion in a Red
Hat Enterprise Linux major release.  Product Management has requested further
review of this request by Red Hat Engineering, for potential inclusion in a Red
Hat Enterprise Linux Major release.  This request is not yet committed for
inclusion.

This feature request did not get resolved in time for Feature Freeze
for the current Red Hat Enterprise Linux release and has now been
denied. You may re-open your request by requesting your support
representative to propose it for the next release.

NOTE: Bugzilla is not a support tool

The Bugzilla interface at bugzilla.redhat.com is used internally by Red
Hat to process changes e.g. to Red Hat Enterprise Linux and related
products, as well as by the Fedora Community to develop the Fedora
Project.

It is publicly available and everyone with an email address is able to
create an account, file bugs, comment on bugs she or he has access to.
Not all bugs are public though and not all issues filed are handled in
the same way: it makes a huge difference who is behind a bug.

Red Hat does monitor Bugzilla entries, and it does review them for
inclusion in errata, etc.

Nevertheless, as noted on the login page, Bugzilla is not a Support
tool. It is an Engineering tool. It is used by Red Hat Engineering to
track issues and product changes, as well as to interact with Egineering
partners and other parties external to Red Hat on a technical level.

So while all changes to Red Hat Enterprise Linux will at a point go
through Bugzilla, this difference has a number of important consequences
for general product issues filed directly through Bugzilla by external
users without any privileged Engineering relationship:

    * Red Hat does NOT guarantee any response time or Service Level
Agreement (SLA) for Bugzilla entries. - A review might happen
immediately or after a time span of any length. The SLAs for Red Hat
Enterprise Linux provided by Red Hat Support can be found at:
https://www.redhat.com/support/policy/sla/production/

    * Not all comments are publicly visible. - Red Hat Support provides
customers with appropriate information excerpts and status updates from
that. Red Hat does not commit to provide detailed explanations, or
guidance in the context of Bugzilla. Therefore for example, Bugzilla
entries might be closed as it seems without any further explanation,
while Red Hat Support actually provides such explanation to customers
filing through the regular support channels.

    * Issues coming through the regular support process, will always be
prioritized higher than issues of similar impact and severity that are
being filed directly through Bugzilla (unless the later get linked to
customer support tickets). This means that they are more likely to be 
addressed and they are more likely to meet inclusion criteria 
consistent with the Red Hat Enterprise Linux life cycle policy:
http://www.redhat.com/security/updates/errata/

    * Work-arounds and Hotfixes if possible and appropriate are provided
by Red Hat Support and through the regular support process. - This means
that even before a permanent fix is made available through RHN, customers
who raised a high severity issue through Red Hat Support, are likely to
receive an interim solution.

Red Hat provides common Bugzilla access in order provide efficient
development community interaction and as much transparency as possible
to our customers. Our Engineers are encouraged to provide non-customer
specific and non-confidential information publicly as often as possible.

So while Red Hat considers issues directly entered into Bugzilla
valuable feedback - may it be as comments to existing Bugzilla entries
or by opening a new one; for customers encountering production issues,
Bugzilla is not the right channel.

Therefore we ask our customers to file requests important for their
production systems via our Support service. Only for those issues, we
can ensure a consistent communication. Information about our production
support process can be found at: http://www.redhat.com/support/process/

Bugzilla can always be used as a supportive channel to that
communication.

Note: If your customer is participating in the Academic program and has
chosen to run a Subscription without support, they consequently have no
access to Red Hat Support and thus no SLA. If you feel that this is
insufficient for your use case, you should consider contacting the Red
Hat Education specialist as described at:
http://www.redhat.com/solutions/education/academic/individual/

This request was evaluated by Red Hat Product Management for
inclusion in the current release of Red Hat Enterprise Linux.
Because the affected component is not scheduled to be updated
in the current release, Red Hat is unfortunately unable to
address this request at this time. Red Hat invites you to
ask your support representative to propose this request, if
appropriate and relevant, in the next release of Red Hat
Enterprise Linux. If you would like it considered as an
exception in the current release, please ask your support
representative.

This request was evaluated by Red Hat Product Management for inclusion in the
current release of Red Hat Enterprise Linux. Because the affected component is
not scheduled to be updated in the current release, Red Hat is unfortunately
unable to address this request at this time.  It has been proposed for the next
release. If you would like it considered as an exception in the current
release, please ask your support representative.

This request was not resolved in time for the current release.
Red Hat invites you to ask your support representative to
propose this request, if still desired, for consideration in
the next release of Red Hat Enterprise Linux.

This request was erroneously removed from consideration in Red Hat Enterprise Linux 6.4, which is currently under development.  This request will be evaluated for inclusion in Red Hat Enterprise Linux 6.4.

This request was evaluated by Red Hat Product Management for
inclusion in the current release of Red Hat Enterprise Linux.
Because the affected component is not scheduled to be updated
in the current release, Red Hat is unable to address this
request at this time.

Red Hat invites you to ask your support representative to
propose this request, if appropriate, in the next release of
Red Hat Enterprise Linux.

Red Hat Enterprise Linux 6 has reached the end of Production 1 Phase of its Life Cycle (see https://access.redhat.com/support/policy/updates/errata/ for details). Accordingly, there are no plans to incorporate this feature in a future Red Hat Enterprise Linux 6 release.

To request the feature be included in Red Hat Enterprise Linux 7, please re-open the request for Red Hat Enterprise 7 and provide additional business and/or technical information about the importance of this feature to you.