Bug 590673

Summary:	IRC instructions are out of date
Product:	[Fedora] Fedora Documentation	Reporter:	Stephen Brown <sbrown1992>
Component:	fedora-websites	Assignee:	Fedora Websites Team <web-members>
Status:	CLOSED CURRENTRELEASE	QA Contact:	Karsten Wade <kwade>
Severity:	medium	Docs Contact:
Priority:	low
Version:	devel	CC:	eric, nman64, pcfe, rzhou, sijis.aviles, stickster
Target Milestone:	---
Target Release:	---
Hardware:	All
OS:	All
Whiteboard:
Fixed In Version:		Doc Type:	Bug Fix
Doc Text:		Story Points:	---
Clone Of:		Environment:
Last Closed:	2010-11-18 15:31:18 UTC	Type:	---
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:
Embargoed:

Description Stephen Brown 2010-05-10 13:12:27 UTC

Description of problem:
The commands on http://fedoraproject.org/en/get-help under Real-Time support (IRC) are out of date. Users are instructed to launch Fedoras default IM client, Pidgin, to access IRC. However, Pidgin is no longer installed by default, and empathy is now the default IM client

Version-Release number of selected component (if applicable):
Current

How reproducible:
Very.

Steps to Reproduce:
1. Open any web browser
2. Navigate to http://fedoraproject.org/en/get-help
3. Attempt to follow the instructions under Real Time Support
  
Actual results:
New user tries to find Pidgin, and fails.

Expected results:
New user should find an irc client.

Additional info:

Comment 1 Karsten Wade 2010-05-10 17:55:37 UTC

A further suggestion for this page would be to add a link to the webchat client that Freenode now runs.  The link can include one or more channel names, separated by commas:

http://webchat.freenode.net/?channels=fedora,fedora-devel

Comment 2 Paul W. Frields 2010-05-10 19:59:33 UTC

http://lists.fedoraproject.org/pipermail/websites/2010-April/007867.html

That's a patch I had previously proposed which has some lingering deficiencies.  It may be possible to fix this after the F-13 freeze lifts using the info in that thread.

Comment 3 Ricky Zhou 2010-05-14 18:54:31 UTC

Hi, as Paul mentioned, we're going to try to fix this after the string freeze (so a few days after the release).  Unfortunately, since the process requires nick registration (including an email verification step), we'll have to document this very carefully for new users.  As it is right now, the process is very far from being easy for new users :-(

Comment 4 Patrick C. F. Ernzer 2010-05-17 12:12:41 UTC

FreeNode will say "You have been redirected to this channel (#fedora-unregistered) because you are not registered with freenode. You should register ( see http://freenode.net/faq.shtml#nicksetup ) and then /join #fedora for support. If you have identified and are still getting sent to this channel your client is misconfigured please see http://freenode.net/faq.shtml#identify" when a non-registered user tries to join #fedora (and then puts them in #fedora-unregistered).

I suggest the following text for the IRC instructions;
[start]
Please note that due to too much abuse, we had to set the #fedora channel to only accept registered users. If you connect without being registered, FreeNode will give you detailled instructions on how to register. We are sorry about this extra step, but to be a useful help channel, we have to actively fight against the abusers.
[end]

Comment 5 Sijis Aviles 2010-11-17 23:59:07 UTC

The updated website no longer includes this section and currently make this ticket irrelevant.

Comment 6 eric 2010-11-18 15:31:18 UTC

Yep, looks like the IRC information is now a link to the wiki.