Bug 601683

Summary: 'exceptions.NameError' during rhn_register.,<reading system and smbios information>
Product: Red Hat Enterprise Linux 6 Reporter: Garik Khachikyan <gkhachik>
Component: rhn-client-toolsAssignee: Milan Zázrivec <mzazrivec>
Status: CLOSED CURRENTRELEASE QA Contact: Garik Khachikyan <gkhachik>
Severity: medium Docs Contact:
Priority: low    
Version: 6.0CC: mkoci
Target Milestone: rc   
Target Release: ---   
Hardware: All   
OS: Linux   
Whiteboard:
Fixed In Version: rhn-client-tools-1.0.0-22.el6 Doc Type: Bug Fix
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2010-11-10 21:30:11 UTC Type: ---
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Embargoed:
Bug Depends On:    
Bug Blocks: 582655    
Attachments:
Description Flags
patch fixing the problem none

Description Garik Khachikyan 2010-06-08 13:14:45 UTC 
Description of problem:
During rhn_register of the RHEL6 Server Nightly (kernel-2.6.32-33.el6.i686) (run on KVM guest of i386) there was thrown an error in /var/log/up2date (on debug=3 level) like (pay attention on the <Error reading ...>):
--
[Tue Jun  8 15:59:19 2010] rhn_register D: Running Tui
[Tue Jun  8 15:59:19 2010] rhn_register D: index is 1
[Tue Jun  8 15:59:19 2010] rhn_register D: Running ConnectWindow
[Tue Jun  8 15:59:19 2010] rhn_register D: rpcServer: Calling XMLRPC registration.welcome_message
[Tue Jun  8 15:59:20 2010] rhn_register D: Result next
[Tue Jun  8 15:59:20 2010] rhn_register D: index is 2
[Tue Jun  8 15:59:20 2010] rhn_register D: Running StartWindow
[Tue Jun  8 15:59:22 2010] rhn_register D: Result next
[Tue Jun  8 15:59:22 2010] rhn_register D: index is 3
[Tue Jun  8 15:59:22 2010] rhn_register D: Running InfoWindow
[Tue Jun  8 15:59:30 2010] rhn_register D: rpcServer: Calling XMLRPC registration.reserve_user
[Tue Jun  8 15:59:31 2010] rhn_register D: Result next
[Tue Jun  8 15:59:31 2010] rhn_register D: Error reading system and smbios information: <type 'exceptions.NameError'>

[Tue Jun  8 15:59:31 2010] rhn_register D: rpcServer: Calling XMLRPC registration.activate_hardware_info
[Tue Jun  8 15:59:32 2010] rhn_register D: There are are no entitlements associated with this hardware.
[Tue Jun  8 15:59:32 2010] rhn_register D: rpcServer: Calling XMLRPC registration.available_eus_channels
[Tue Jun  8 15:59:33 2010] rhn_register D: No available EUS channels, skipping OSReleaseWindow
[Tue Jun  8 15:59:33 2010] rhn_register D: index is 5
[Tue Jun  8 15:59:33 2010] rhn_register D: Running HardwareWindow
[Tue Jun  8 15:59:41 2010] rhn_register D: Result next
[Tue Jun  8 15:59:41 2010] rhn_register D: index is 6
[Tue Jun  8 15:59:41 2010] rhn_register D: Running PackagesWindow
[Tue Jun  8 15:59:43 2010] rhn_register D: Result next
...
--

Version-Release number of selected component (if applicable):
rhn-client-tools-1.0.0-18.el6.noarch

How reproducible:
Always: tried on RHEL6 i386, x86_64 KVM guests.

Steps to Reproduce:
1. described above.
2. 
3.
  
Actual results:
Error traceback - not sure if the hardware info is sending correct/complete.

Expected results:
No tracebacks.

Additional info:
hostedWhitelist=xmlrpc.rhn.errata.stage.redhat.com
versionOverride=6
Comment 2 Milan Zázrivec 2010-06-09 14:45:05 UTC 
Valid bug affecting registration to RHN / RHN Satellite, needs to
be resolved ASAP.
Comment 4 Milan Zázrivec 2010-06-09 14:58:58 UTC 
reproducer script:

#!/usr/bin/python
import sys
sys.path.append('/usr/share/rhn')
from up2date_client import hardware
print hardware.get_hal_system_and_smbios()

which in case this bug is not fixed, will print an error message; in case
it's fixed will print a dict with smbios information.
Comment 5 Milan Zázrivec 2010-06-09 15:00:03 UTC 
Created attachment 422586 [details]
patch fixing the problem
Comment 6 Milan Zázrivec 2010-06-10 08:53:15 UTC 
spacewalk.git master: d93e338a8649dfe18718b9302f675eed787708f3
satellite.git CLIENT-RHEL-6: d16cc577089fa56fc07f5dfa5f63eb619ebd52c9
Comment 8 Garik Khachikyan 2010-07-08 13:32:04 UTC 
# VERIFIED 

No issues any more with running the reproducer script from comment#4.
Checked on KVM guests as well as real servers (arch: i386, x86_64)

The package(s) checked against:
rhn-client-tools-1.0.0-24.el6.noarch
Comment 10 releng-rhel@redhat.com 2010-11-10 21:30:11 UTC 
Red Hat Enterprise Linux 6.0 is now available and should resolve
the problem described in this bug report. This report is therefore being closed
with a resolution of CURRENTRELEASE. You may reopen this bug report if the
solution does not work for you.