Bug 604085

Summary: rhticket in abrt-cli fails to report to GSS portal
Product: Red Hat Enterprise Linux 6 Reporter: Michal Nowak <mnowak>
Component: abrtAssignee: Denys Vlasenko <dvlasenk>
Status: CLOSED CURRENTRELEASE QA Contact: Michal Nowak <mnowak>
Severity: high Docs Contact:
Priority: high    
Version: 6.0CC: ahecox, dvlasenk, gavin, jmoskovc, kklic, npajkovs, ohudlick, rvokal
Target Milestone: rc   
Target Release: ---   
Hardware: All   
OS: Linux   
Whiteboard:
Fixed In Version: abrt-1.1.6-1.el6 Doc Type: Bug Fix
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2010-11-10 19:33:12 UTC Type: ---
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: ---
Bug Depends On:    
Bug Blocks: 580448    

Description Michal Nowak 2010-06-15 11:47:17 UTC
Description of problem:

I tried to report "crash" via abrt-cli and rhticket. I have tried that before locally with abrt-gui and it worked (w/ one minor problem in bug 603745), however with abrt-cli it ended like this


[root@hp-xw9400-02 testsuite]# abrt-cli --report cae2a7456c1f95d717d31c1ccf51c2576c7fee37
>> Starting debuginfo installation
>> Getting list of build IDs
>> 3 missing debuginfos, getting package list from cache
>> 3 missing debuginfos, getting package list from repositories
>> 3 debuginfos can't be found
>> Generating backtrace

No changes were detected in the report.
Report using Bugzilla? [y/N]: 
Skipping...
Report using TicketUploader? [y/N]: 
Skipping...
Report using rhticket? [y/N]: y
Wrong settings were detected for plugin rhticket.
Enter your login: 
Enter your password: 
>> Creating a new case...
>> Reporting via 'rhticket' was not successful: error in case creation, server says: '<html><head><title>Apache Tomcat/6.0.20 - Error report</title><style><!--H1 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:22px;} H2 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:16px;} H3 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:14px;} BODY {font-family:Tahoma,Arial,sans-serif;color:black;background-color:white;} B {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;} P {font-family:Tahoma,Arial,sans-serif;background:white;color:black;font-size:12px;}A {color : black;}A.name {color : black;}HR {color : #525D76;}--></style> </head><body><h1>HTTP Status 400 - javax.xml.bind.UnmarshalException
 - with linked exception:
[org.xml.sax.SAXParseException: Content is not allowed in trailing section.]</h1><HR size="1" noshade="noshade"><p><b>type</b> Status report</p><p><b>message</b> <u>javax.xml.bind.UnmarshalException
 - with linked exception:
[org.xml.sax.SAXParseException: Content is not allowed in trailing section.]</u></p><p><b>description</b> <u>The request sent by the client was syntactically incorrect (javax.xml.bind.UnmarshalException
 - with linked exception:
[org.xml.sax.SAXParseException: Content is not allowed in trailing section.]).</u></p><HR size="1" noshade="noshade"><h3>Apache Tomcat/6.0.20</h3></body></html>'
rhticket: error in case creation, server says: '<html><head><title>Apache Tomcat/6.0.20 - Error report</title><style><!--H1 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:22px;} H2 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:16px;} H3 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:14px;} BODY {font-family:Tahoma,Arial,sans-serif;color:black;background-color:white;} B {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;} P {font-family:Tahoma,Arial,sans-serif;background:white;color:black;font-size:12px;}A {color : black;}A.name {color : black;}HR {color : #525D76;}--></style> </head><body><h1>HTTP Status 400 - javax.xml.bind.UnmarshalException
 - with linked exception:
[org.xml.sax.SAXParseException: Content is not allowed in trailing section.]</h1><HR size="1" noshade="noshade"><p><b>type</b> Status report</p><p><b>message</b> <u>javax.xml.bind.UnmarshalException
 - with linked exception:
[org.xml.sax.SAXParseException: Content is not allowed in trailing section.]</u></p><p><b>description</b> <u>The request sent by the client was syntactically incorrect (javax.xml.bind.UnmarshalException
 - with linked exception:
[org.xml.sax.SAXParseException: Content is not allowed in trailing section.]).</u></p><HR size="1" noshade="noshade"><h3>Apache Tomcat/6.0.20</h3></body></html>'
Crash reported via 1 plugins (1 errors)


First GUI asked me for user/pass I said "proceed w/o credentials" and it successfully reported to GSS portal, however CLI asked me for user/pass (I pressed Enter twice) but failed to create report.

Secondly, I really dislike the error msg starting "Reporting via 'rhticket' was not successful: error in case creation, server says:..." That HTML dump did not said to me much.

Version-Release number of selected component (if applicable):

abrt-1.1.5-1.el6.i686

How reproducible:

always

Comment 1 RHEL Product and Program Management 2010-06-15 11:53:26 UTC
This request was evaluated by Red Hat Product Management for inclusion in a Red
Hat Enterprise Linux major release.  Product Management has requested further
review of this request by Red Hat Engineering, for potential inclusion in a Red
Hat Enterprise Linux Major release.  This request is not yet committed for
inclusion.

Comment 2 Denys Vlasenko 2010-06-15 15:14:23 UTC
This is bug which manifests in 32-bit arch only. Diagnosed and fixed in git. Will be in next abrt build.

Comment 6 releng-rhel@redhat.com 2010-11-10 19:33:12 UTC
Red Hat Enterprise Linux 6.0 is now available and should resolve
the problem described in this bug report. This report is therefore being closed
with a resolution of CURRENTRELEASE. You may reopen this bug report if the
solution does not work for you.