Bug 607784

Summary: Unable to register: Error while applying choice during install and after install
Product: Red Hat Enterprise Linux 5 Reporter: Brian Rodriguez <brianr>
Component: rhn-client-toolsAssignee: Milan Zázrivec <mzazrivec>
Status: CLOSED DEFERRED QA Contact: Red Hat Satellite QA List <satqe-list>
Severity: high Docs Contact:
Priority: low    
Version: 5.5CC: cperry
Target Milestone: rc   
Target Release: ---   
Hardware: i386   
OS: Linux   
Whiteboard:
Fixed In Version: Doc Type: Bug Fix
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2011-09-28 16:14:20 UTC Type: ---
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Embargoed:
Attachments:
Description Flags
file from /var/log/up2date as requested in dialog. none

Description Brian Rodriguez 2010-06-24 19:26:32 UTC
Created attachment 426685 [details]
file from /var/log/up2date as requested in dialog.

Description of problem: When doing a fresh installation of RHEL Server 5.5, when attempting to register system on RHN get error of:

There was an error while applying your choice
This error shouldn't have happened. If you'd like to help us improve this program, please file a bug at bugzilla.redhat.com. 

Unable to do this during install nor during after the installation is complete, same error comes. 

Version-Release number of selected component (if applicable):5.5


How reproducible: 100%


Steps to Reproduce:
1.Start Installation
2.Get to point where you choose "I'd like to receive updates from the Red Hat Network"
3.Click Forward
4. Receive Error.

1. As root run rhn_register
2.Get to point where you choose "I'd like to receive updates from the Red Hat Network"
3.Click Forward
4. Receive Error.
  
Actual results:
Dialog comes up:

There was an error while applying your choice
This error shouldn't have happened. If you'd like to help us improve this program, please file a bug at bugzilla.redhat.com.

Only option is to click OK and cannot procede. 


Expected results: Connection and registration on RHN.


Additional info: Have successfully registered other systems on RHN, this is the only one that has given this issue so far. Nothing special about it, just another box with older hardware.

Comment 1 Milan Zázrivec 2010-06-24 19:59:59 UTC
This looks a bit odd, I cannot think of any reason why would the registration
fail at that point and with that error other than temporary RHN (server side)
indisposition.

Does

    $ telnet xmlrpc.rhn.redhat.com 443

connect to the server from the machine in question without any problems?

Comment 2 Brian Rodriguez 2010-06-24 20:56:00 UTC
This is what I get when I try that command:

[root@saturn X11R6]# telnet xmlrpc.rhn.redhat.com 443
Trying 209.132.183.44...
Connected to xmlrpc.rhn.redhat.com (209.132.183.44).
Escape character is '^]'.
^
Connection closed by foreign host.
[root@saturn X11R6]#

I then try to run the rhn_register, even over ssh and I get this

[root@saturn ~]# rhn_register                                                   There was an SSL error: (104, 'Connection reset by peer')
A common cause of this error is the system time being incorrect. Verify that the time on this system is correct.
[root@saturn ~]#

The system does have the right time and is connected to our internal ntp server and the rhel ntp server.

Comment 3 Clifford Perry 2011-09-28 16:14:20 UTC
Please open a support ticket for investigation and troubleshooting of this issue. We can reopen this bugzilla if a valid bug is determined that needs resolution. 

Cliff