Bug 615932

Summary:	Report can't file bugs to Bugzilla anymore
Product:	Red Hat Enterprise Linux 6	Reporter:	Alexander Todorov <atodorov>
Component:	report	Assignee:	Gavin Romig-Koch <gavin>
Status:	CLOSED NOTABUG	QA Contact:	BaseOS QE - Apps <qe-baseos-apps>
Severity:	medium	Docs Contact:
Priority:	low
Version:	6.0
Target Milestone:	rc
Target Release:	---
Hardware:	All
OS:	Linux
Whiteboard:
Fixed In Version:		Doc Type:	Bug Fix
Doc Text:		Story Points:	---
Clone Of:		Environment:
Last Closed:	2010-07-19 13:34:31 UTC	Type:	---
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:
Embargoed:

Description Alexander Todorov 2010-07-19 09:57:31 UTC

Description of problem:
Anaconda bug filing mechanism which is using report can't file bugs to Bugzilla anymore. The buttons that I now see are:

ftp
FTP to dropbox.redhat.com
Red Hat Global Support
local
scp
Cancel

Version-Release number of selected component (if applicable):
report-0.18-4.el6

How reproducible:
Always

Steps to Reproduce:
1. Hit a bug in anaconda and select Save or
2. go to /etc/report.d and `grep bugzilla *'
3.
  
Actual results:
No support for bugzilla.redhat.com

Expected results:
Users can file bugs directly into bugzilla.redhat.com

Additional info:
This is change in behavior from previous snapshots. 
The ability to file bugs directly in bugzilla is a big advantage for Red Hat QE teams. Please add it back.

Comment 1 Gavin Romig-Koch 2010-07-19 13:34:31 UTC

This is intentional.  

In order to receive the support they have paid for, customers must report bugs through Red Hat's customer portal.  Including bugzilla in the list of default options would at best be confusing, and could imply that customer can receive official support through bugzilla.

During the beta it is our policy that beta testers report bugs directly to bugzilla, so it was appropriate that we include the bugzilla target in report during the beta.

The Fedora and EPEL versions of report will continue to have the bugzilla plugin and target (and won't have the RHT portal plugin or target), and those who need/want the bugzilla plugin in RHEL-5 can use the EPEL one.

It has been suggested/requested that we include and support report's bugzilla in RHEL6, but not include in the target list by default.  This would be possible, but would require that the package python-bugzilla be added to the list of supported RHEL6 packages, and I can't be the support resource for that package.