Bug 65751
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Description
Need Real Name
2002-05-31 08:56:50 UTC
Ops, one more thing, I can submit the powerpoint files that makes X crash, but they are copyrighted (not by me), so they should not be downloaded from others, and that's something that I hate to say (and to do). I can even try to write a power point presentation and reproduce the problem, but i not have quick and easy access to powerpoint now. Indeed, if X gets killed, then it is an X bug somewhere. Definitely not an OpenOffice bug. Please do not attach copyright material to the bug report (illegal, I'd have to have it removed from bugzilla), however if you are comfortable with providing a URL link to some file which causes the same thing to happen, that would be helpful. Can you also please attach your X config file and X log file from after a crash (without starting up X in the process as that causes the new X to erases the log from the crash). Ok, these are my log files. The xsession-errors-crash is taken after a first start of the X server, init 5. The xsession-errors-crash-2 was taken after the first crash. This time, OO opened the same powerpoint file successfully for 3 times. The 4 time, X crashed again. I have some small powerpoint presentation here, all around 250k, and they are opened successfully. I think there is a problem with the size of these files. Failure are always around the 1.500k, i.e. opening a file larger than 1mb crashes X. This can be the problem, giving the fact that OO loads the whole file in memory, maybe it tries to render the presentation and fails, that's why I never have a crash when I disable Antialiasing. Another important thing I forgot to say, is that I use Microsoft fonts. they are taken from an XP installation (now gone away from my computer! :). Follow an attachment of the /etc/X11/fs/config file and of the fonts.dir/fonts.scale files in the directory of these fonts. As a side note, I have tried with both gnome and kde, gnome with kdeinit, or WindowMaker (with and without kdeinit). Created attachment 59225 [details]
copy of the .xsession-errors after the first crash
Created attachment 59226 [details]
another .xsession-errors, this time after 3 attempts to make a crash
Created attachment 59227 [details]
copy of the XFree86.0.log just after the crash
Created attachment 59228 [details]
my fonts configuration
Created attachment 59229 [details]
ps -A output, called just before the last crash
Sorry for the long time without news... I have changed my video card, now I have a matrox G550, and OpenOffice to 1.0.1, and all seem to get a bit better. But crashes continues in different places, now they happen often when I scroll a page (specially if zooming is set to 200 or so), or when I move images or tables. After several tests, I can say it's a matter of fonts. I gave a try to the drivers released by matrox, and they gave me the same problem. Then, I removed every entry in my X11/fs/config, and I start OpenOffice with some crash tests (rapidly move up and down the page, crazy moves of tables and so on). I only have crashes when I restore the windows XP fonts. Specially Arial and Times. Now, I have removed these fonts, and taken the true type from a very old win98 machine, a test machine with nothing installed except windows 98 (no Office, no StarOffice, only 300 megs original and useless windows stuff). It seems that these true types have not problems under X. I'm using OpenOffice for about 3 hours without an X crash, so this can be a coincidence, but it seems that these fonts are really the solution. More over, M$ gives away, and for free download and use, true types for the web, and these are the same that usually are stored in Office documents. I don't have these fonts, so I cannot say if they are the same of winXP, but win98 fonts are ok for me. Hope that help. The info about fonts could be useful in determining the problem, but I want to also clear up one thing, so there is no confusion. Anything that results in the X server and or computer crashing, is either 1) an X server bug or X driver bug, 2) kernel bug, or 3) hardware bug (or flaky hardware or bad hardware combination) It is possible that some fonts might be incorrect and/or buggy, and there are some known buggy fonts in the wild, such as mtsorts.ttf (sp?), but if a font causes the X server to crash, wether or not it is a buggy font, the X server or some component of it is also buggy, as it should never allow bad input to crash it. Also, just a note - please submit log files, etc. in the English language only. Some of the attached log files contain non-English entries, and I am an English only speaker, so the information is somewhat useless to me. fonts_configs.tar - please don't tarball files, just attach each file individually. It is too much effort to download tarballs, uncompress them, then keep track of them throughout the life of a bug report, or alternatively download them every time you look at a bug report. Ok, here follow the unpacked version of my font config directory. Mike, where I can get a new build of the XFree package that you feel stable enough for daily use in my system? The problem may reside in the mga drivers, I think this is surely an X problem (refer to the sig 11 at the end of the XFree log file). About the logs, I will test with the english locale, if I'll get more crashes, I will post the logs in english here. Created attachment 69986 [details]
Default font server configuration file
Created attachment 69987 [details]
fonst.dir from usr/X11R6/lib/X11/fonts/TrueType/Fonts (see config)
Created attachment 69988 [details]
fonts.scale from /usr/X11R6/lib/X11/fonts/TrueType/Fonts (see config)
Created attachment 69989 [details]
directory listing
Hi mike, Please, see Issuezilla issue 5447 for updates. This problem seem to be common to other people with the mga drivers. ------ quoting ---------- Adding the following line to the mga Device section in XF86Config Option "XaaNoScreenToScreenColorExpandFill" appears to fix this bug. See http://cvs.debian.org/oo-deb/debian/Attic/README.Debian?logsort=date&cvsroot=debian-openoffice&rev=1.15&sortby=date&hideattic=1&search=None&hidecvsroot=1&diff_format=u for more info. ----------------------------------------------------------------------------- I'll try as soon as I can restart the X server. Will this affect the way the antialiased fonts work? -- neugens Please download and test the following driver: Rename your existing driver /usr/X11R6/lib/modules/drivers/mga_drv.o to mga_drv.o.orig first, then put the new one in place. Then edit your config file, and remove any options that disable acceleration, etc. ftp://people.redhat.com/mharris/test-drivers/mga_drv.o Test it fully until you are sure it works or does not work. Once I've gotten feedback from that, I can explore the problem deeper, and try to possibly fix the root cause Thanks I've had other users report the Matrox mga driver crashing when using Openoffice as well. I've also had various other reports of Matrox G400, G450, and G550 problems all of which had some similarity. I have made the above test driver in order to try and resolve this issue, and it works for me properly. I have now had several other Matrox users claim that this driver fixes all of their crashing problems, as well as display corruption problems using Xinerama, and some without Xinerama as well. I'm assuming that this issue is also fixed by the new driver, and closing it as fixed in RAWHIDE. If you continue to experience problems with the mga driver, and rawhide XFree86 does not resolve them, please feel free to reopen this bug report and provide updated information of your latest results and I'd be happy to troubleshoot further to try and find a resolution. Thanks. |