Bug 671138

Summary: subscription-manager tracebacks when receiving a 104 from candlepin
Product: Red Hat Enterprise Linux 6 Reporter: John Sefler <jsefler>
Component: subscription-managerAssignee: Bryan Kearney <bkearney>
Status: CLOSED NOTABUG QA Contact: John Sefler <jsefler>
Severity: medium Docs Contact:
Priority: low    
Version: 6.1CC: jesusr, msechres
Target Milestone: rc   
Target Release: ---   
Hardware: Unspecified   
OS: Unspecified   
Whiteboard:
Fixed In Version: Doc Type: Bug Fix
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2011-01-20 21:04:12 UTC Type: ---
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Bug Depends On:    
Bug Blocks: 639436    

Description John Sefler 2011-01-20 14:35:34 UTC
Description of problem:

Not sure what is causing this nor how to reproduce this, but currently while testing against the IT QA candlepin test environment, we are getting 104 errors and tracebacks.  If there is a way to catch this error on the client side and better recover from this error, that would be great.  Also important is that the IT environment not get in this state.


[root@jsefler-betaqa-1 ~]# grep hostname /etc/rhsm/rhsm.conf
# Server hostname:
hostname=subscriptions.rhn.webqa.redhat.com
proxy_hostname=

[root@jsefler-betaqa-1 ~]# subscription-manager register --username=jsefler-qabetauser-1 --password=redhat
(104, 'Connection reset by peer')



[root@jsefler-betaqa-1 ~]# tail -f /var/log/rhsm/rhsm.log
2011-01-20 07:48:51,053 [INFO] __init__() @connection.py:300 - Connection Established: host: subscriptions.rhn.webqa.redhat.com, port: 443, handler: /subscription
2011-01-20 07:48:51,142 [DEBUG] __init__() @certlib.py:649 - Sorting product and entitlement cert status for: 2011-01-20 07:48:51.141962
2011-01-20 07:48:51,158 [DEBUG] _populate_all_products() @certlib.py:667 - Installed product IDs: ['133', '132', '136', '135', '134']
2011-01-20 07:48:51,159 [DEBUG] __init__() @certlib.py:658 - valid entitled products: []
2011-01-20 07:48:51,159 [DEBUG] __init__() @certlib.py:659 - expired entitled products: []
2011-01-20 07:48:51,161 [INFO] _request() @connection.py:146 - loading ca pem certificates from: /etc/rhsm/ca/
2011-01-20 07:48:51,162 [INFO] _load_ca_certificates() @connection.py:133 - loading ca certificate '/etc/rhsm/ca/candlepin-stage.pem'
2011-01-20 07:48:51,163 [INFO] _load_ca_certificates() @connection.py:133 - loading ca certificate '/etc/rhsm/ca/fakamai-cp1.pem'
2011-01-20 07:48:51,163 [INFO] _load_ca_certificates() @connection.py:133 - loading ca certificate '/etc/rhsm/ca/redhat-uep.pem'
2011-01-20 07:48:51,164 [INFO] _request() @connection.py:148 - work in insecure mode ?:False
2011-01-20 07:49:15,691 [ERROR] handle_exception() @managercli.py:44 - Error during registration: (104, 'Connection reset by peer')
2011-01-20 07:49:15,692 [ERROR] handle_exception() @managercli.py:45 - (104, 'Connection reset by peer')
Traceback (most recent call last):
  File "/usr/share/rhsm/managercli.py", line 347, in _do_command
    facts=self.facts.get_facts())
  File "/usr/lib/python2.6/site-packages/rhsm/connection.py", line 322, in registerConsumer
    return self.conn.request_post('/consumers/', params)
  File "/usr/lib/python2.6/site-packages/rhsm/connection.py", line 202, in request_post
    return self._request("POST", method, params)
  File "/usr/lib/python2.6/site-packages/rhsm/connection.py", line 168, in _request
    headers=self.headers)
  File "/usr/lib64/python2.6/httplib.py", line 910, in request
    self._send_request(method, url, body, headers)
  File "/usr/lib64/python2.6/httplib.py", line 947, in _send_request
    self.endheaders()
  File "/usr/lib64/python2.6/httplib.py", line 904, in endheaders
    self._send_output()
  File "/usr/lib64/python2.6/httplib.py", line 776, in _send_output
    self.send(msg)
  File "/usr/lib64/python2.6/httplib.py", line 735, in send
    self.connect()
  File "/usr/lib64/python2.6/site-packages/M2Crypto/httpslib.py", line 50, in connect
    self.sock.connect((self.host, self.port))
  File "/usr/lib64/python2.6/site-packages/M2Crypto/SSL/Connection.py", line 185, in connect
    ret = self.connect_ssl()
  File "/usr/lib64/python2.6/site-packages/M2Crypto/SSL/Connection.py", line 178, in connect_ssl
    return m2.ssl_connect(self.ssl, self._timeout)
SSLError: (104, 'Connection reset by peer')

Comment 2 Jesus M. Rodriguez 2011-01-20 21:04:12 UTC
This actually works as intended. The cli and gui both show the error but not the stack trace. The stack trace is limited to the log file which is intended. And since this is truly an exceptional case, the client handled this correctly.

I am closing this bug as NOTABUG.