Bug 672548

Summary:	Canon imageRunner C5185i Foomatic/Postscript driver in RHEL6 does not print
Product:	Red Hat Enterprise Linux 6	Reporter:	Jason Montleon <jmontleo>
Component:	foomatic	Assignee:	Tim Waugh <twaugh>
Status:	CLOSED DUPLICATE	QA Contact:	Desktop QE <desktop-qa-list>
Severity:	medium	Docs Contact:
Priority:	low
Version:	6.0	CC:	jpopelka, tagoh, tpelka
Target Milestone:	rc
Target Release:	---
Hardware:	Unspecified
OS:	Linux
Whiteboard:
Fixed In Version:		Doc Type:	Bug Fix
Doc Text:		Story Points:	---
Clone Of:		Environment:
Last Closed:	2013-03-19 16:26:38 UTC	Type:	---
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:

Description Jason Montleon 2011-01-25 15:06:30 UTC

Description of problem:
The Canon imageRunner C5185i Foomatic/Postscript driver in RHEL6 does not print despite indicating that the print job was sent successfully

Version-Release number of selected component (if applicable):
rpm -qa | grep foomatic
gutenprint-foomatic-5.2.5-2.el6.x86_64
foomatic-db-ppds-4.0-7.20091126.el6.noarch
foomatic-4.0.4-1.el6.x86_64
foomatic-db-filesystem-4.0-7.20091126.el6.noarch
foomatic-db-4.0-7.20091126.el6.noarch

How reproducible:
Always

Steps to Reproduce:
1. Install RHEL6
2. Configure CUPS to print to a Canon imageRunner C5185i with the Foomatic/Postscript driver
3. Try to print a document
  
Actual results:
Nothing prints despite CUPS acting as if the job was properly processed

Expected results:
The document prints

Additional info:
This affected multiple CUPS servers and Canon imageRunner C5185i's after RHEL5 servers were moved to RHEL6. We were able to work around the problem by using the Foomatic/pxlcolor drivers, but this should not have been necessary.

Comment 3 RHEL Program Management 2011-01-25 15:28:52 UTC

This request was evaluated by Red Hat Product Management for
inclusion in the current release of Red Hat Enterprise Linux.
Because the affected component is not scheduled to be updated
in the current release, Red Hat is unfortunately unable to
address this request at this time. Red Hat invites you to
ask your support representative to propose this request, if
appropriate and relevant, in the next release of Red Hat
Enterprise Linux. If you would like it considered as an
exception in the current release, please ask your support
representative.

Comment 4 Tim Waugh 2011-01-25 15:30:29 UTC

This line in error_log looks like texttopaps failed to render any output:

D [24/Jan/2011:15:49:02 -0500] [Job 40] (local-4w:8326): Pango-CRITICAL **:
pango_font_description_set_size: assertion `size >= 0' failed

CCing paps maintainer.

Comment 5 Akira TAGOH 2011-01-26 02:36:38 UTC

same issue with Bug#616397.

Comment 6 Jiri Popelka 2013-03-19 16:26:38 UTC

Making this duplicate of bug #616397 per previous comment.

*** This bug has been marked as a duplicate of bug 616397 ***