Bug 673540

Summary: Extended life support channel not available in RHN - account 660595
Product: [Retired] Red Hat Network Reporter: Giuse <gciraudo>
Component: RHN/ChannelsAssignee: rhn-dev-list
Status: CLOSED NOTABUG QA Contact: Red Hat Network Quality Assurance <rhn-qa-list>
Severity: high Docs Contact:
Priority: unspecified    
Version: RHN StableCC: ckellehe, ggainey, nbronson
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Target Release: ---   
Hardware: Unspecified   
OS: Linux   
Whiteboard:
Fixed In Version: Doc Type: Bug Fix
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Clone Of: Environment:
Last Closed: 2011-01-28 17:13:13 UTC Type: ---
Regression: --- Mount Type: ---
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oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:

Description Giuse 2011-01-28 16:16:05 UTC 
Description of problem: Customer wants to register his Red Hat Enterprise Linux Server within the RHN running a version 3 in his machine. As he knew v. 3 was unsupported, he bought the Extended Update Support for RHEL Server; this is active in the account, but when he tries to register the system he gets an error class code 70. I checked all the channels in the RHN without finding the EUS for v.3, so he still cannot register the server. All the EUS refer to vv. 4 and 5.


Steps to Reproduce:
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Actual results: Customer is not able to register his system as the extended update support for v.3 is not available in the channel list.


Expected results: Customer should be able to register his system in the RHN running a v.3 of RHEL software
Comment 1 Grant Gainey 2011-01-28 17:13:13 UTC 
EUS != RHEL3 Extended Lifecycle Support.  Talk to Platform BU to get the customer the right subscription for extended RHEL3.