Bug 675993

Summary:

No printer output with Lexmark e120n via usb

Product:

[Fedora] Fedora

Reporter:

Urs Schuerch <outway>

Component:

cups

Assignee:

Tim Waugh <twaugh>

Status:

CLOSED DUPLICATE

QA Contact:

Fedora Extras Quality Assurance <extras-qa>

Severity:

low

Docs Contact:

Priority:

unspecified

Version:

CC:

jpopelka, twaugh

Target Milestone:

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Target Release:

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Hardware:

i686

OS:

Linux

Whiteboard:

Fixed In Version:

Doc Type:

Bug Fix

Doc Text:

Story Points:

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Clone Of:

Environment:

Last Closed:

2011-02-08 16:02:43 UTC

Type:

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Regression:

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Mount Type:

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Documentation:

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CRM:

Verified Versions:

Category:

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oVirt Team:

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RHEL 7.3 requirements from Atomic Host:

Cloudforms Team:

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Target Upstream Version:

Embargoed:

Attachments:

Description	Flags
output from trouble shooting tool of system-config-printer	none
OpenOffice.org-generated PostScript file	none

Description Urs Schuerch 2011-02-08 14:48:41 UTC

Created attachment 477623 [details]
output from trouble shooting tool of system-config-printer

Description of problem:

Lexmark e120n via usb gets correctly identified and configured via cups/System->Administration->Printing. Printing a test page fails (nothing actually prints) but the job is listed as completed.

See attached troubleshooting output.


Version-Release number of selected component (if applicable):

# rpm -q cups
cups-1.4.6-1.fc14.i686
# rpm -q system-config-printer
system-config-printer-1.2.5-8.fc14.i686


How reproducible:


Steps to Reproduce:
1.
2.
3.
  
Actual results:
no printer ouput from seemingly correctly installed usb printer

Expected results:
test page printed

Additional info:
Could be related to bug 507244: https://bugzilla.redhat.com/show_bug.cgi?id=507244

Comment 1 Jiri Popelka 2011-02-08 15:03:26 UTC

Could be a duplicate of bug #661814.

Can you try cups-1.4.6-2.fc14 as described in bug #661814, comment #9.

Comment 2 Urs Schuerch 2011-02-08 15:44:16 UTC

I installed the packages for cups-1.4.6-2.fc14 as described in bug #661814, comment #9 and tried 'Print Test Page' from the Printing Configuration. Same behaviour (job immediately listed as completed but no actual printout) as before.

When hitting 'Print Self-Test Page' I get the following error:

CUPS Server Error

There was an error during the CUPS operation: 'client-error-document-format-not-supported'.

Hope that helps.

Comment 3 Jiri Popelka 2011-02-08 16:00:57 UTC

(In reply to comment #2)
> I installed the packages for cups-1.4.6-2.fc14 as described in bug #661814,
> comment #9 and tried 'Print Test Page' from the Printing Configuration. Same
> behaviour (job immediately listed as completed but no actual printout) as
> before.
Ok, I had been actually expecting it (bug #661814, comment #11) ;-)
The work-around for your problem should be to use foomatic/ljet4 driver.

> When hitting 'Print Self-Test Page' I get the following error:
> CUPS Server Error
> There was an error during the CUPS operation:
> 'client-error-document-format-not-supported'.
That's ok, your printer probably doesn't support that.

Comment 4 Jiri Popelka 2011-02-08 16:02:43 UTC

Same printer as in bug #670089 so marking as duplicate of bug #661814.

*** This bug has been marked as a duplicate of bug 661814 ***

Comment 5 Urs Schuerch 2011-02-08 16:36:15 UTC

Thanks, your workaround does the trick (change the driver via system-config-printer, Make-Model-> change to foomatic/ljet4).

Comment 6 Tim Waugh 2011-02-08 17:16:18 UTC

Is this a PostScript aware printer?

The original driver you were using was a PostScript one, and that shouldn't take very long to transfer to the printer.

Comment 7 Urs Schuerch 2011-02-08 17:48:48 UTC

(In reply to comment #6)
> Is this a PostScript aware printer?

According to this document http://support.lexmark.com/index?page=content&actp=PUBS&locale=en&segment=SUPPORT&userlocale=EN_US&id=PU56506&productCode=LEXMARK_E120N

p. 390 E120n supports PostScript.

> 
> The original driver you were using was a PostScript one, and that shouldn't
> take very long to transfer to the printer.

It didn't "take long". It completed, but didn't print anything.

With foomatic/ljet4 it is reasonably fast, at least the test page and a pdf that I tried so far.

Comment 8 Tim Waugh 2011-02-09 11:49:22 UTC

Created attachment 477793 [details]
OpenOffice.org-generated PostScript file

Could you please save this attachment as test.ps and print it like this?:

lp -oraw test.ps

This sends the file directly to the printer without modification.  If this works, please then try this command:

lp test.ps

What results do you get?

Comment 9 Urs Schuerch 2011-02-09 12:16:32 UTC

(In reply to comment #8)
> Created attachment 477793 [details]
> OpenOffice.org-generated PostScript file
> 
> Could you please save this attachment as test.ps and print it like this?:
> 
> lp -oraw test.ps

This made the printer make some noise but eventually stopped not printing anything. Job listed as completed.

> 
> lp test.ps
> 

Prints immediately

Comment 10 Tim Waugh 2011-02-09 12:26:25 UTC

OK, and how about 'lp /usr/share/cups/data/testprint'?

Comment 11 Urs Schuerch 2011-02-09 12:36:54 UTC

(In reply to comment #10)
> OK, and how about 'lp /usr/share/cups/data/testprint'?

prints immediately