Bug 691581

Summary:	kb - English Premium Sketch Content link takes more than 1 minute to respond and then redirects to an incorrect login window
Product:	[Retired] Red Hat Enterprise Portal Server	Reporter:	Marc Sauton <msauton>
Component:	Other	Assignee:	ccm-bugs-list
Status:	CLOSED EOL	QA Contact:	Jon Orris <jorris>
Severity:	unspecified	Docs Contact:
Priority:	unspecified
Version:	nightly	CC:	ccm-bugs-list
Target Milestone:	---
Target Release:	---
Hardware:	Unspecified
OS:	Unspecified
Whiteboard:
Fixed In Version:		Doc Type:	Bug Fix
Doc Text:		Story Points:	---
Clone Of:		Environment:
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Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:

Description Marc Sauton 2011-03-28 21:26:06 UTC

Description of problem:
the link
https://access.redhat.com/kb/community/sketch/premium/ensketch
is painfully slow to respond, and then redirects to an incorrect login window.
This seriously prevent internal work on KB articles.


Version-Release number of selected component (if applicable):
have no idea


How reproducible:
always


Steps to Reproduce:
1. browse to https://access.redhat.com/kb/rhlogin.jspa
2. provide a uid and matchingklrb password
3. browse to https://access.redhat.com/kb/community/sketch/premium/ensketch
4. wait
5. and wait
6. stop waiting, do something else, forget about the KB work


Actual results:
it sometimes mistakenly redirect to a login page:
https://access.redhat.com/login?redirectTo=https%3A%2F%2Faccess.redhat.com%2Fkb%2Fcommunity%2Fsketch%2Fpremium%2Fensketch
"
Log in to your account
"


Expected results:
a working authentication system and responding KB system.


Additional info:
The slow response time and incorrect authentication system had been a pain to work with, (along with the editing system), and overall prevents any descent work with the KB system.