Bug 698015

Summary:	system-config-printer unable to add printer
Product:	[Fedora] Fedora	Reporter:	Linus Torvalds <torvalds>
Component:	system-config-printer	Assignee:	Tim Waugh <twaugh>
Status:	CLOSED WORKSFORME	QA Contact:	Fedora Extras Quality Assurance <extras-qa>
Severity:	unspecified	Docs Contact:
Priority:	unspecified
Version:	15	CC:	jpopelka, twaugh
Target Milestone:	---
Target Release:	---
Hardware:	Unspecified
OS:	Unspecified
Whiteboard:
Fixed In Version:		Doc Type:	Bug Fix
Doc Text:		Story Points:	---
Clone Of:		Environment:
Last Closed:	2011-04-21 08:59:45 UTC	Type:	---
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Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:

Description Linus Torvalds 2011-04-19 22:58:47 UTC

Description of problem:

 Neither system-config-printer nor the new "printer" dialog in the System Settings application is able to add my Brother MFC8660DN printer

Version-Release number of selected component (if applicable):

system-config-printer-1.3.2-2.fc15.x86_64


How reproducible:

Entirely reproducible for me. The key thing may be that there is no driver that the system recognizes, but previous releases have all just allowed me to pick a brother driver by hand that works for this (I think Fedora comes with the mfc8640 driver that works for the 8660dn too)

It never allows me to pick a driver. system-config-printer will be searching for a driver forever, and the new "System Settigns -> Printer" thing is just even worse and just closes the add printer tab.

Steps to Reproduce:
1. Try to configure printer
2. Fail
3. Gnash your teeth at the computer when you can't print
  
Actual results:

No printer queue, no printing

Expected results:

Working printing

Additional info:

Up-to-date rawhide (fedora 15) as of today

Comment 1 Tim Waugh 2011-04-20 11:52:13 UTC

How long did you leave it searching for drivers?  It can take up to a minute or so to get the full list.

Please run 'system-config-printer --debug' from a terminal window and try adding the printer.  At the point where it is searching for a driver and this takes a long time, wait until you can no longer hear disk activity and then cancel the dialog and close the application.  Attach the output to this bug report.

Comment 2 Linus Torvalds 2011-04-20 16:53:46 UTC

I'm afraid I can no longer reproduce, because the Fedora 15 install was so unusable (not just the printer that didn't work - Gnome shell definitely isn't ready for wider use yet etc) that I had to downgrade that machine back to Fedora 14.

As to "searching for a driver" taking a long time - I definitely left it for quite a while. And this machine has a 3.5GHz CPU and a really fast SSD, so quite frankly, if it takes any longer than that, there's some other _serious_ bug somewhere. 

And since it's a SSD, there is obviously no audible disk activity. But seriously, this machine does a "find / -size 123456" in five seconds.

The Fedora 14 "unable to find printer driver" happens in a couple of seconds on the same machine.

Comment 3 Tim Waugh 2011-04-21 08:59:45 UTC

It sounds like system-config-printer hit some sort of error and didn't handle it properly; and ABRT didn't notice the error for some reason, otherwise it would have offered you a way to report the Python traceback.

Closing for now; please re-open if you see it in the future.  Sorry I couldn't get to the bottom of this one.