Bug 707808

Summary: Cannot add printers
Product: [Fedora] Fedora Reporter: Jim Evins <evins>
Component: control-centerAssignee: Control Center Maintainer <control-center-maint>
Status: CLOSED WONTFIX QA Contact: Fedora Extras Quality Assurance <extras-qa>
Severity: high Docs Contact:
Priority: unspecified    
Version: 15CC: bobgus, collura, control-center-maint, onunez57, rstrode, tbabut
Target Milestone: ---   
Target Release: ---   
Hardware: i386   
OS: Linux   
Whiteboard:
Fixed In Version: Doc Type: Bug Fix
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2012-08-07 15:45:34 UTC Type: ---
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:

Description Jim Evins 2011-05-26 02:45:58 UTC
Description of problem:

I have been unsuccessful at adding a network printer on a freshly installed F15.  When attempting to add a printer with the gnome-control-center, the add dialog seems to be unresponsive.  The throbber freezes after about a second.

When running gnome-control-center from the command line, I get the following error message as soon as I activate the add dialog:

(gnome-control-center:3207): printers-cc-panel-WARNING **: GDBus.Error:org.freedesktop.DBus.Error.ServiceUnknown: The name :1.192 was not provided by any .service files

Furthermore, I get the following messages in /var/log/messages at the same time:

May 25 22:39:03 localhost dbus: [system] Activating service name='org.opensuse.CupsPkHelper.Mechanism' (using servicehelper)
May 25 22:39:03 localhost dbus: [system] Successfully activated service 'org.opensuse.CupsPkHelper.Mechanism'
May 25 22:39:03 localhost kernel: [23345.247255] cups-pk-helper-[3266]: segfault at c ip 080506b1 sp bf981850 error 4 in cups-pk-helper-mechanism[8048000+d000]
May 25 22:39:03 localhost abrt[3267]: saved core dump of pid 3266 (/usr/libexec/cups-pk-helper-mechanism) to /var/spool/abrt/ccpp-2011-05-25-22:39:03-3266.new/coredump (864256 bytes)
May 25 22:39:03 localhost abrtd: Directory 'ccpp-2011-05-25-22:39:03-3266' creation detected
May 25 22:39:04 localhost abrtd: Dump directory is a duplicate of /var/spool/abrt/ccpp-2011-05-25-16:03:30-1777
May 25 22:39:04 localhost abrtd: Deleting dump directory ccpp-2011-05-25-22:39:03-3266 (dup of ccpp-2011-05-25-16:03:30-1777), sending dbus signal


Version-Release number of selected component (if applicable):
control-center-3.0.1.1-5.fc15.i686

How reproducible:  Every time.


Steps to Reproduce:
1. invoke gnome-control-center
2. select printers
3. unlock
4. push "plus" button
  
Actual results:
Throbber freezes after about a second.  I cannot locate my network printers.  When typing in their IP address nothing happens.

Expected results:
Easily locate and add my printers.

Additional info:

Comment 1 onunez57 2011-05-27 22:33:12 UTC
Having same issue with this feature,

Running Fedora 15 64 bit

Was able to add printer using:

Applications
   Other
      Printing (system-config-printer)

After that app (system-config-printer) asked to modify the firewall I added the printer using that app.

Tried the gnome-control-center once more, after firewall changes it was able to locate some printer, but not by address, plus I could not add any, they are just there

Hope this help get this resolved.

Comment 2 Bob Gustafson 2011-06-02 17:21:39 UTC
I had the same problem with a fresh F15

What I did was to go into CUPS (http://localhost:631/ and 'add printer' the old way.

After the printer was added, it was then available in the

'System Settings'->Printers

This is probably not what the F15 developers had in mind, but it works.

Comment 3 collura 2011-10-22 00:04:17 UTC
o, ode to regression testing:

ibid comment#1,

still there as of 

   control-center-1:3.0.1.1-6.fc15 (x86_64)

Comment 4 Fedora End Of Life 2012-08-07 15:45:36 UTC
This message is a notice that Fedora 15 is now at end of life. Fedora
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