Bug 711021
| Summary: | Gutenprint PPDs not updated in some circumstances | ||||||||
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| Product: | [Fedora] Fedora | Reporter: | Maarten <maarten.14C> | ||||||
| Component: | gutenprint | Assignee: | Tim Waugh <twaugh> | ||||||
| Status: | CLOSED ERRATA | QA Contact: | Fedora Extras Quality Assurance <extras-qa> | ||||||
| Severity: | medium | Docs Contact: | |||||||
| Priority: | unspecified | ||||||||
| Version: | 14 | CC: | jpopelka, twaugh | ||||||
| Target Milestone: | --- | ||||||||
| Target Release: | --- | ||||||||
| Hardware: | i686 | ||||||||
| OS: | Linux | ||||||||
| Whiteboard: | |||||||||
| Fixed In Version: | gutenprint-5.2.7-2.fc14 | Doc Type: | Bug Fix | ||||||
| Doc Text: | Story Points: | --- | |||||||
| Clone Of: | Environment: | ||||||||
| Last Closed: | 2011-06-24 03:34:58 UTC | Type: | --- | ||||||
| Regression: | --- | Mount Type: | --- | ||||||
| Documentation: | --- | CRM: | |||||||
| Verified Versions: | Category: | --- | |||||||
| oVirt Team: | --- | RHEL 7.3 requirements from Atomic Host: | |||||||
| Cloudforms Team: | --- | Target Upstream Version: | |||||||
| Embargoed: | |||||||||
| Attachments: |
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I see this in error_log: The PPD version (5.2.6 Simplified) is not compatible with Gutenprint 5.2.7.', Gutenprint: If you have upgraded your version of Gutenprint', Gutenprint: recently, you must reinstall all printer queues.', Gutenprint: If the previous installed version of Gutenprint', Gutenprint: was 4.3.19 or higher, you can use the `cups-genppdupdate.5.2'", Gutenprint: program to do this; Maarten, can you remove and add the printer queue again to see if this is really the problem ? Actually, Maarten, before doing that could you please make a back-up copy of /etc/cups/ppd/hp4350.ppd? Thank you Jiri and Tim for your rapid responses. I deleted the printer from the list of installed printers and then installed it again. Some packages had to be updated but it re-installed fine and is printing without problems. Problem solved for me, many thanks. Tim, would you still want to see the backup copy of the .ppd? Yes please. This should have been handled automatically when you updated gutenprint-cups, so I'd like to see what went wrong. Thanks. Created attachment 503431 [details]
backup of hp-4350 ppd file before reinstalling
OK, problem identified. Thank you very much. gutenprint-5.2.7-2.fc15 has been submitted as an update for Fedora 15. https://admin.fedoraproject.org/updates/gutenprint-5.2.7-2.fc15 gutenprint-5.2.7-2.fc14 has been submitted as an update for Fedora 14. https://admin.fedoraproject.org/updates/gutenprint-5.2.7-2.fc14 gutenprint-5.2.7-2.fc13 has been submitted as an update for Fedora 13. https://admin.fedoraproject.org/updates/gutenprint-5.2.7-2.fc13 Package gutenprint-5.2.7-2.fc13: * should fix your issue, * was pushed to the Fedora 13 testing repository, * should be available at your local mirror within two days. Update it with: # su -c 'yum update --enablerepo=updates-testing gutenprint-5.2.7-2.fc13' as soon as you are able to. Please go to the following url: https://admin.fedoraproject.org/updates/gutenprint-5.2.7-2.fc13 then log in and leave karma (feedback). gutenprint-5.2.7-3.fc15 has been pushed to the Fedora 15 stable repository. If problems still persist, please make note of it in this bug report. gutenprint-5.2.7-2.fc14 has been pushed to the Fedora 14 stable repository. If problems still persist, please make note of it in this bug report. |
Created attachment 503182 [details] Troubleshooter output Description of problem: Cannot print. If I send a document (I tried pdf and a libreoffice doc) to my networked printer, it keeps on processing for a few minutes until I receive a "print error" message that there was a problem processing the document. Printer troubleshooter output attached. Version-Release number of selected component (if applicable): How reproducible: On up-to-date F14. Happened today and last week. Steps to Reproduce: 1. send a document to be printed (either using libreoffice, evince or lpr) Actual results: Error message, no print Expected results: No error message, a printout of the requested document Additional info: