Bug 712485

Summary:	The evolution-mapi fail to connect to address book from time to time
Product:	[Fedora] Fedora	Reporter:	Arnold Wang <arnold.x.wang>
Component:	evolution-mapi	Assignee:	Matthew Barnes <mbarnes>
Status:	CLOSED ERRATA	QA Contact:	Fedora Extras Quality Assurance <extras-qa>
Severity:	high	Docs Contact:
Priority:	unspecified
Version:	15	CC:	mbarnes, mcrha
Target Milestone:	---
Target Release:	---
Hardware:	x86_64
OS:	Linux
Whiteboard:
Fixed In Version:	openchange-0.9-18.fc15	Doc Type:	Bug Fix
Doc Text:		Story Points:	---
Clone Of:		Environment:
Last Closed:	2011-06-24 03:51:42 UTC	Type:	---
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:

Description Arnold Wang 2011-06-10 18:40:16 UTC

Description of problem:
I'm running evolution-3.0.2-2.fc15.x86_64 with evolution-mapi-3.0.2-1.fc15.x86_64 to access the company emails. From time to time, the evolution will fail to access the address book on the server with the following error messages:
"This address book cannot be opened.  This either means that an incorrect URI was entered, or the server is unreachable.
Detailed error message: Cannot authenticate user: Cannot connect: MapiLogonEx: Failed to login into the server"
While I'm having issue with address book, I still can send and receive mails.  

Version-Release number of selected component (if applicable):
[awang@mars ~]$ more /etc/redhat-release 
Fedora release 15 (Lovelock)
[awang@mars ~]$ rpm -qa | grep evo
evolution-NetworkManager-3.0.2-2.fc15.x86_64
evolution-mapi-3.0.2-1.fc15.x86_64
evolution-3.0.2-2.fc15.x86_64
evolution-help-3.0.2-2.fc15.noarch
evolution-data-server-3.0.2-1.fc15.x86_64

How reproducible:
Just keep using Evolution and randomly I will receive the error when I try to access the address book.

Steps to Reproduce:
1. Access the emails.
2. Click on the "Contacts" button.
3. Select the address book, either "Contacts" or "Global Address List".
  
Actual results:
I will receive the error described above.

Expected results:
Find the people. 

Additional info:

Comment 1 Milan Crha 2011-06-13 08:41:11 UTC

Thanks for a bug report. This got discussed recently upstream, in bug [1], and it showed up that the libmapi doesn't close connection properly, and lefts them opened even it is asked to logoff, thus the exchange server rejects any new connections afterwards. There exists a fix for it in openchange. A workaround is to close the e-addressbook-factory, but it cannot be called even a temporary solution.

[1] https://bugzilla.gnome.org/show_bug.cgi?id=650563

Comment 2 Fedora Update System 2011-06-13 09:14:57 UTC

openchange-0.9-18.fc15 has been submitted as an update for Fedora 15.
https://admin.fedoraproject.org/updates/openchange-0.9-18.fc15

Comment 3 Fedora Update System 2011-06-15 05:56:20 UTC

Package openchange-0.9-18.fc15:
* should fix your issue,
* was pushed to the Fedora 15 testing repository,
* should be available at your local mirror within two days.
Update it with:
# su -c 'yum update --enablerepo=updates-testing openchange-0.9-18.fc15'
as soon as you are able to.
Please go to the following url:
https://admin.fedoraproject.org/updates/openchange-0.9-18.fc15
then log in and leave karma (feedback).

Comment 4 Fedora Update System 2011-06-24 03:51:37 UTC

openchange-0.9-18.fc15 has been pushed to the Fedora 15 stable repository.  If problems still persist, please make note of it in this bug report.