Bug 721186

Summary:	USB drive problem in nautilus
Product:	[Fedora] Fedora	Reporter:	Fidtiriadi H. <fid3adi>
Component:	nautilus	Assignee:	Tomáš Bžatek <tbzatek>
Status:	CLOSED NOTABUG	QA Contact:	Fedora Extras Quality Assurance <extras-qa>
Severity:	unspecified	Docs Contact:
Priority:	unspecified
Version:	15	CC:	ccecchi, tbzatek, tsmetana
Target Milestone:	---
Target Release:	---
Hardware:	i686
OS:	Linux
Whiteboard:
Fixed In Version:		Doc Type:	Bug Fix
Doc Text:		Story Points:	---
Clone Of:		Environment:
Last Closed:	2011-07-31 23:51:45 UTC	Type:	---
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:

Description Fidtiriadi H. 2011-07-14 00:15:12 UTC

Description of problem:
USB drive suddenly disappeared from nautilus. When it happen, unplug and plug it back won't work. Had to log off and log in back before plug the usb back and appear in nautilus.

relevant entry from dmesg;
[ 1512.843036] usb 1-7: new high speed USB device using ehci_hcd and address 7
[ 1512.957430] usb 1-7: New USB device found, idVendor=1307, idProduct=0163
[ 1512.957438] usb 1-7: New USB device strings: Mfr=0, Product=0, SerialNumber=0
[ 1512.962020] scsi8 : usb-storage 1-7:1.0
[ 1513.147911] mtp-probe[1884]: checking bus 1, device 7: "/sys/devices/pci0000:00/0000:00:1d.7/usb1/1-7"
[ 1514.246570] mtp-probe[1884]: bus: 1, device: 7 was not an MTP device
[ 1523.962842] scsi 8:0:0:0: Direct-Access     USBest   USB2FlashStorage 0.00 PQ: 0 ANSI: 2
[ 1523.964178] sd 8:0:0:0: Attached scsi generic sg3 type 0
[ 1523.970059] sd 8:0:0:0: [sdc] Attached SCSI removable disk
[ 1525.806595] usb 1-7: USB disconnect, address 7
[ 1556.380044] usb 1-7: new high speed USB device using ehci_hcd and address 8
[ 1556.494448] usb 1-7: New USB device found, idVendor=1307, idProduct=0163
[ 1556.494455] usb 1-7: New USB device strings: Mfr=0, Product=0, SerialNumber=0
[ 1556.495107] scsi9 : usb-storage 1-7:1.0
[ 1556.501500] mtp-probe[1918]: checking bus 1, device 8: "/sys/devices/pci0000:00/0000:00:1d.7/usb1/1-7"
[ 1557.600434] mtp-probe[1918]: bus: 1, device: 8 was not an MTP device
[ 1567.495736] scsi 9:0:0:0: Direct-Access     USBest   USB2FlashStorage 0.00 PQ: 0 ANSI: 2
[ 1567.496921] sd 9:0:0:0: Attached scsi generic sg3 type 0
[ 1567.498848] sd 9:0:0:0: [sdc] Attached SCSI removable disk
[ 1585.539120] usb 1-7: USB disconnect, address 8

when the device disappeared,without unplugging, lsusb shows;
feed3@Fed-15 ~$ lsusb
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 004: ID 04e8:6033 Samsung Electronics Co., Ltd 
Bus 004 Device 002: ID 413c:3200 Dell Computer Corp. Mouse
Bus 004 Device 003: ID 413c:2003 Dell Computer Corp. Keyboard
Bus 001 Device 009: ID 1307:0163 Transcend Information, Inc. 256MB/512MB/1GB Flash Drive

(note: the device is HP 4gb pendrive)

after unplug and plug it back without log off,

Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 004: ID 04e8:6033 Samsung Electronics Co., Ltd 
Bus 004 Device 002: ID 413c:3200 Dell Computer Corp. Mouse
Bus 004 Device 003: ID 413c:2003 Dell Computer Corp. Keyboard
Bus 001 Device 010: ID 03f0:3407 Hewlett-Packard 

It once happen when i open new tab, then mount iso file by double clicking the iso file.

Version-Release number of selected component (if applicable):


How reproducible:

Happens totally random, have no exact pattern when it occured.

Steps to Reproduce:
1. Plug usb drive
2. After a while, device disappeared in nautilus
  
Actual results:


Expected results:


Additional info:

Comment 1 Tomáš Bžatek 2011-07-22 14:15:18 UTC

Would be interesting to check what `udisks --monitor-detail` says when the problem happens. The second lsusb output indicates a kernel or hardware problem.

Comment 2 Fidtiriadi H. 2011-07-23 01:12:48 UTC

It happened totally random, it doesn't happen when i try to reproduced it but sometimes happened when i least expect it to be happened. Since i do multiple boot, only can say that it doesn't happened, not even once in other system i installed (Mint LMDE, crunchbang xfce and chakra) but hard to tell since all the others doesn't use same version of nautilus and i use this fedora most of the time now.

Will try to reproduce it and test with another pendrive when possible and revert back if it is just not possible to reproduce any more in my system.

Comment 3 Fidtiriadi H. 2011-07-31 23:51:45 UTC

Unable to reproduce it. Maybe it is indeed a hardware problem. Report closed.