Bug 733189

Summary: kernel panic-boot rhel3.9(x86_64) host with >=4GB memory
Product: Red Hat Enterprise Linux 3 Reporter: FuXiangChun <xfu>
Component: kernelAssignee: Red Hat Kernel Manager <kernel-mgr>
Status: CLOSED WONTFIX QA Contact: Red Hat Kernel QE team <kernel-qe>
Severity: high Docs Contact:
Priority: high    
Version: 3.9CC: juzhang, michen
Target Milestone: ---   
Target Release: ---   
Hardware: x86_64   
OS: Linux   
Whiteboard:
Fixed In Version: Doc Type: Bug Fix
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2012-06-20 13:31:59 UTC Type: ---
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Attachments:
Description Flags
target system sosreport none

Description FuXiangChun 2011-08-25 05:19:23 UTC 
Description of problem:
boot rhel3.9 host with >=4GB memory, display below kernel panic info:
Kernel panic: pci_map_single: high address but no IOMMU.

boot rhel3.9 host with <4GB memory, host boot successfully.


Version-Release number of selected component (if applicable):
host kernel:2.4.21-50.EL

How reproducible:
100%

Steps to Reproduce:
1. install rhel3.9(x86_64) host on AMD platform and physical memory >4GB 
2. boot host after installed.
3.
  
Actual results:
kernel panic

Expected results:

boot successfully
Additional info:
if boot rhel3.9 i386 with >=4GB, it work well.
Comment 1 Prarit Bhargava 2011-08-26 15:35:47 UTC 
1.  Please attach an sosreport from the target system.

2.  Please verify the system is supported.

P.
Comment 2 FuXiangChun 2011-08-29 02:51:27 UTC 
Created attachment 520276 [details]
target system sosreport
Comment 3 FuXiangChun 2011-08-29 02:53:01 UTC 
2.   (In reply to comment #1)
> 1.  Please attach an sosreport from the target system.
> as when rhel3.9 boot it will kernel panic, so i can not execute sosreport shell command to obtain system information. i attach an sosreport of rhel6.1 on the same target system, that maybe be helpful for you.

2.  Please verify the system is supported.
  your mean is that hardware maybe not support rhel3.9 system,right? if so,can you tell me how to verify? i tried to use kvm to install rhel3.9 with >=4GB, it has the same issue.
Comment 4 Prarit Bhargava 2011-09-02 13:19:29 UTC 
(In reply to comment #3)
> 2.   (In reply to comment #1)
> > 1.  Please attach an sosreport from the target system.
> > as when rhel3.9 boot it will kernel panic, so i can not execute sosreport shell command to obtain system information. i attach an sosreport of rhel6.1 on the same target system, that maybe be helpful for you.
> 
> 2.  Please verify the system is supported.
>   your mean is that hardware maybe not support rhel3.9 system,right? if so,can
> you tell me how to verify? i tried to use kvm to install rhel3.9 with >=4GB, it
> has the same issue.

Is the system listed under http://www.redhat.com/hardware (for RHEL3)?

P.
Comment 5 FuXiangChun 2011-09-05 02:10:08 UTC 
No, i don't find RHEL3 under http://www.redhat.com/hardware
Comment 6 Prarit Bhargava 2011-09-07 20:49:40 UTC 
(In reply to comment #5)
> No, i don't find RHEL3 under http://www.redhat.com/hardware

Then the system isn't supported for RHEL3.

P.
Comment 7 Jiri Pallich 2012-06-20 13:31:59 UTC 
Thank you for submitting this issue for consideration in Red Hat Enterprise Linux. The release for which you requested us to review is now End of Life. 
Please See https://access.redhat.com/support/policy/updates/errata/

If you would like Red Hat to re-consider your feature request for an active release, please re-open the request via appropriate support channels and provide additional supporting details about the importance of this issue.