Bug 73754

Summary: ghostscript 6.52-9.4 update degrades print quality on HP895Cse printers
Product: [Retired] Red Hat Linux Reporter: techsupport
Component: ghostscriptAssignee: Tim Waugh <twaugh>
Status: CLOSED NOTABUG QA Contact: Mike McLean <mikem>
Severity: medium Docs Contact:
Priority: medium    
Version: 7.3CC: barryn
Target Milestone: ---Keywords: Security
Target Release: ---   
Hardware: i386   
OS: Linux   
Whiteboard:
Fixed In Version: Doc Type: Bug Fix
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2002-09-10 09:24:16 UTC Type: ---
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Embargoed:
Attachments:
Description Flags
printersettings file none

Description techsupport 2002-09-10 08:02:45 UTC 
From Bugzilla Helper:
User-Agent: Mozilla/4.0 (compatible; MSIE 5.5; Windows 98; T312461)

Description of problem:
After installing RedHat 7.3, which comes with ghostscript 6.52 and HPIJS 1.0.2-
8, our machines are then configured to utilize HPIJS for HP895Cse printers and 
all works well.

RedHat 7.3 currently requires a security update of ghostscript to version 6.52-
9.4.  There is no problem in performing the update.
 
But, when the ghostscript 6.52-9.4 update is performed (it requires the removal 
of HPIJS 1.0.2-8 due to a conflict with ghostscript) the result is severe 
degradation in print quality from the HP895Cse printers.

Running the # hpijs -h command shows that hpijs 1.02 still exists.

We require the use of ghostscript for other printers, as well as hpijs for our 
HP895Cse printers.

Therefore, we currently cannot perform a ghostscript update to any of the 
machines running RedHat Linux 7.3

Version-Release number of selected component (if applicable):6.52-9.4


How reproducible:
Always

Steps to Reproduce:
	

Additional info:
Comment 1 Tim Waugh 2002-09-10 08:06:19 UTC 
hpijs is bundled into the ghostscript package in the update.  Please show me 
the output of 'rpm -V ghostscript', and attach the 
/etc/alchemist/namespace/printconf/local.adl file (which contains the printer 
settings).
Comment 2 techsupport 2002-09-10 08:30:25 UTC 
Created attachment 75625 [details]
printersettings file
Comment 3 techsupport 2002-09-10 08:34:58 UTC 
output of # rpm -V ghostscript

output of # rpm -v ghostscript
RPM Version 4.0.4
Copyright (C) 1998-2000 - RedHat, Inc.
This Program may be freely distributed under the terms of the GNU GPL

Usage: {--help}
       {--version}
Comment 4 Tim Waugh 2002-09-10 08:44:50 UTC 
Can you describe the quality loss some more?  Does it look like the resolution 
is too low? 
 
Go to the 'driver options' tab in the printer configuration tool 
(printconf-gui) and change the quality setting---does that help?
Comment 5 techsupport 2002-09-10 08:58:35 UTC 
Well as Murphy's Law would have it, the problem is gone!

Instead of using the previous ghostscript download, I downloaded a new copy 
this morning and installed it on a machine with a clean RH-7.3 install (one 
that had a previous problem).  I really hope this is all it was.

Originally, as each text or graphics line ended, the print output would 
continue to print a band of pixels to the right margin the same height as the 
text or graphic preceding it.

Thanks...
Comment 6 Barry K. Nathan 2002-09-10 09:24:10 UTC 
> Originally, as each text or graphics line ended, the print output would 
> continue to print a band of pixels to the right margin the same height as the 
> text or graphic preceding it.

FWIW, I've seen overclocked machines with insufficient cooling and power
supplies do this kind of thing.