Bug 747122

Summary: Move the customer paragraph in the "welcome" message on BZ home screen .. up the window!
Product: [Community] Bugzilla Reporter: Jeremy West <jwest>
Component: User InterfaceAssignee: PnT DevOps Devs <hss-ied-bugs>
Status: CLOSED NOTABUG QA Contact:
Severity: urgent Docs Contact:
Priority: urgent    
Version: 3.6CC: dmair, sgreen
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Hardware: Unspecified   
OS: Unspecified   
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Fixed In Version: Doc Type: Bug Fix
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Last Closed: 2011-11-20 23:46:51 UTC Type: ---
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oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
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Description Jeremy West 2011-10-18 20:57:48 UTC 
Description of problem:
The current welcome message on the BZ home page is listed at the bottom of the page and the following paragraph to customers is buried even farther down

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If you are a Red Hat customer with an active subscription, please visit the Red Hat Customer Portal for assistance with your issue. 
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At my screen resolution, I rarely even see the welcome message unless I scroll down ... and who's going to naturally do that??

The problem is that we continue to have customers use bugzilla as a support tool.  We need to be doing anything we can (including the small things) to steer them in the right direction towards the support portal.  Otherwise, customers walk away feeling ignored and may walk away as customers completely.  

The proposed solution here is to move that customer paragraph up to the top of the page and use larger font.  We need to make it clearly visible!  It may even make better sense to move the entire welcome message up top, so long as it's still easy to notice the message to customers.
Comment 2 Simon Green 2011-11-20 23:46:51 UTC 
Closing. I received no response from my last (private) comment. Feel free to reopen if you still want us to implement, with a reply from comment #1.

  -- simon