Bug 747172

Summary:	Cannot configure HP All in One printer for Fax or scanning support
Product:	Red Hat Enterprise Linux 6	Reporter:	pgaltieri <pgaltieri>
Component:	hplip	Assignee:	Tim Waugh <twaugh>
Status:	CLOSED WONTFIX	QA Contact:	qe-baseos-daemons
Severity:	unspecified	Docs Contact:
Priority:	unspecified
Version:	6.1	CC:	jpopelka
Target Milestone:	rc
Target Release:	---
Hardware:	Unspecified
OS:	Unspecified
Whiteboard:
Fixed In Version:		Doc Type:	Bug Fix
Doc Text:		Story Points:	---
Clone Of:		Environment:
Last Closed:	2012-06-18 13:06:05 UTC	Type:	---
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:

Description pgaltieri 2011-10-19 01:32:45 UTC

Description of problem:
I have a HP Laserjet m1522nf all in one printer.  It has the ability to scan besides printing.  When I attempt to configure the scan part of the printer, and I select the download from HP I get the following error:

ERROR: Plug-in file does not match its digital signature.
File may have been corrupted or altered.
Error code: 2

The printer you are trying to setup requires a binary driver plug-in and it failed to install.
Please check your internet connection and try again.
Visit http://hplipopensource.com for more infomation.

I have configured this printer successfully in the past for scanning support.  It does successfully configure the printer for printing.

My internet connection is just fine since I'm filing the bug :-)

Version-Release number of selected component (if applicable):
3.10.9-3

How reproducible:
Every time I configure this printer for scanning support it fails.

Steps to Reproduce:
1. run hp-setup
2. specify the printer's IP address in manual discovery
3. keep clicking next
  
Actual results:
ERROR: Plug-in file does not match its digital signature.
File may have been corrupted or altered.
Error code: 2

Expected results:
A device is created for printing and another device that corresponds to the fax.

Additional info:
FYI - I did the same procedure months ago on Fedora 14 and it worked.  However I get the same error if I try to configure the printer today on Fedora 14.

Comment 2 RHEL Program Management 2011-10-19 01:48:32 UTC

This request was evaluated by Red Hat Product Management for
inclusion in the current release of Red Hat Enterprise Linux.
Because the affected component is not scheduled to be updated
in the current release, Red Hat is unfortunately unable to
address this request at this time. Red Hat invites you to
ask your support representative to propose this request, if
appropriate and relevant, in the next release of Red Hat
Enterprise Linux. If you would like it considered as an
exception in the current release, please ask your support
representative.

Comment 3 pgaltieri 2011-10-19 16:11:31 UTC

If it will be fixed in a future release that's OK.

Comment 4 Jiri Popelka 2011-11-08 10:03:58 UTC

The http://www.openprinting.org website (where the plugins for HPLIP are uploaded) should be up and running again. Can you please re-test whether the installation of plugin still fails ?

Comment 5 pgaltieri 2011-11-09 16:05:44 UTC

I tested this this morning and it was able to download the plugin for scanning.  However, there is still an issue.  This particular printer also supports faxing.  After I got past the scanning issue, when it asked me to add the printer, there was an check box for fax, but clicking on the box did not select the fax.

Comment 6 Jiri Popelka 2012-06-18 13:06:05 UTC

While Red Hat welcomes bug reports on Red Hat products here in our
public bugzilla database, please keep in mind that bugzilla is not
a support tool or means of accessing support.  If you would like
technical support please visit our support portal at
access.redhat.com or call us for information on subscription
offerings to suit your needs.