Bug 785219

Summary:	Cannot change root password
Product:	Red Hat Enterprise Linux 6	Reporter:	shadowace1
Component:	passwd	Assignee:	Tomas Mraz <tmraz>
Status:	CLOSED NOTABUG	QA Contact:	BaseOS QE Security Team <qe-baseos-security>
Severity:	unspecified	Docs Contact:
Priority:	unspecified
Version:	6.2	CC:	notting
Target Milestone:	rc
Target Release:	---
Hardware:	Unspecified
OS:	Unspecified
Whiteboard:
Fixed In Version:		Doc Type:	Bug Fix
Doc Text:		Story Points:	---
Clone Of:		Environment:
Last Closed:	2012-02-08 08:45:44 UTC	Type:	---
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:

Description shadowace1 2012-01-27 17:00:26 UTC

Description of problem:
passwd command seems to work on the screen--no error messages
However, I cannot use the new password to log into the root account


Version-Release number of selected component (if applicable): RHEL 6.2


How reproducible:  Not 100% sure.  I was told the system was installed with SELinux enforcing, but it is now disabled.


Steps to Reproduce:
1. passwd
2. Enter password twice.
3. Output from command:  

Changing password for user root.
New password: 
Retype new password: 
passwd: all authentication tokens updated successfully.
  
Actual results:  Password is not changed


Expected results:  Password should be changed


Additional info:  I need to be able to fix this without a reboot, if possible.  This is on a running production server.  iptables and ip6tables are both stopped.  I can get into the account via sudo su -, but need to be able to log in as root.

Comment 2 Bill Nottingham 2012-01-27 17:18:16 UTC

This sounds more like a support issue, rather than a bug ; you would likely get better results by talking to your support representative.

Comment 3 shadowace1 2012-01-27 17:25:48 UTC

How would not being able to change the password from the root account not be a bug?  I was performing the above while in the root account ( sudo su - ).

I don't understand why this would be support and not a bug.

Comment 4 Tomas Mraz 2012-01-27 18:14:29 UTC

Please contact Red Hat via official support channels.
http://www.redhat.com/support/