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Created attachment 563951[details]
The registration dialog has been stuck open for hours and all the options to close/cancel are disabled
Description of problem:
In the midst of a register with autosubscribe through the gui during a nightly automation test run, a 500 error was encountered which left the subscription-manager gui in a frozen state that could not be recovered.
In the attached screen shots, you will see that the registering dialog is actually frozen open and was found that way many hours after the fact. The Cancel button is disabled and the Alt-F4 Close is disabled on the window manager. So we are stuck.
Here is the traceback found in the console:
Traceback (most recent call last):
File "/usr/share/rhsm/subscription_manager/gui/registergui.py", line 487, in _watch_thread
callback(retval, error=error)
TypeError: _on_bind_by_products_cb() got multiple values for keyword argument 'error'
Here is the error found in the rhsm.log at the time of failure:
2012-02-17 04:20:05,084 [DEBUG] @connection.py:221 - Making request: GET /subscription/consumers/c6600833-d764-4834-8da1-ad4a2d5fed33
2012-02-17 04:20:14,606 [DEBUG] @connection.py:233 - Response status: 500
2012-02-17 04:20:14,606 [ERROR] @connection.py:245 - No JSON object could be decoded
Traceback (most recent call last):
File "/usr/lib/python2.6/site-packages/rhsm/connection.py", line 243, in validateResponse
parsed = json.loads(response['content'])
File "/usr/lib64/python2.6/site-packages/simplejson/__init__.py", line 307, in loads
return _default_decoder.decode(s)
File "/usr/lib64/python2.6/site-packages/simplejson/decoder.py", line 335, in decode
obj, end = self.raw_decode(s, idx=_w(s, 0).end())
File "/usr/lib64/python2.6/site-packages/simplejson/decoder.py", line 353, in raw_decode
raise ValueError("No JSON object could be decoded")
ValueError: No JSON object could be decoded
2012-02-17 04:20:14,607 [ERROR] @connection.py:246 - Response: {'content': '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN"\n "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n\n<html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en">\n\n<head>\n <meta http-equiv="content-type" content="text/html; charset=UTF-8" />\n <title>We\'re sorry, but something went wrong (500)</title>\n\t<style type="text/css">\n\t\tbody { background-color: #fff; color: #666; text-align: center; font-family: arial, sans-serif; }\n\t\tdiv.dialog {\n\t\t\twidth: 25em;\n\t\t\tpadding: 0 4em;\n\t\t\tmargin: 4em auto 0 auto;\n\t\t\tborder: 1px solid #ccc;\n\t\t\tborder-right-color: #999;\n\t\t\tborder-bottom-color: #999;\n\t\t}\n\t\th1 { font-size: 100%; color: #f00; line-height: 1.5em; }\n\t</style>\n</head>\n\n<body>\n <!-- This file lives in public/500.html -->\n <div class="dialog">\n <h1>We\'re sorry, but something went wrong.</h1>\n <p>We\'ve been notified about this issue and we\'ll take a look at it shortly.</p>\n </div>\n</body>\n</html>\n', 'status': 500}
2012-02-17 04:20:14,608 [ERROR] @connection.py:248 - remote server status code: 500
2012-02-17 04:20:46,000 [DEBUG] @connection.py:233 - Response status: 200
Version-Release number of selected component (if applicable):
[root@gs-bl460cg1-01 ~]# rpm -q subscription-manager-gnome
subscription-manager-gnome-0.99.7-1.el6.x86_64
How reproducible:
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Actual results:
Expected results:
Additional info: