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Bug 800121

Summary: 'NoneType' object has no attribute 'getCertificateSerials' when attempting to unregister
Product: Red Hat Enterprise Linux 6 Reporter: John Sefler <jsefler>
Component: subscription-managerAssignee: Chris Duryee <cduryee>
Status: CLOSED ERRATA QA Contact: Entitlement Bugs <entitlement-bugs>
Severity: unspecified Docs Contact:
Priority: unspecified    
Version: 6.3CC: cduryee, skallesh, spandey
Target Milestone: rcKeywords: Regression
Target Release: ---   
Hardware: Unspecified   
OS: Unspecified   
Whiteboard:
Fixed In Version: Doc Type: Bug Fix
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2012-06-20 13:06:40 UTC Type: ---
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Embargoed:
Bug Depends On:    
Bug Blocks: 738066    

Description John Sefler 2012-03-05 19:28:48 UTC 
Description of problem:

Version-Release number of selected component (if applicable):
[root@jsefler-r63-server ~]# rpm -q subscription-manager
subscription-manager-0.99.8-1.git.18.1b5abbd.el6.x86_64
[root@jsefler-r63-server ~]# rpm -q python-rhsm
python-rhsm-0.99.4-1.git.3.130c21c.el6.noarch


How reproducible:


Steps to Reproduce:
[root@jsefler-r63-server ~]# subscription-manager register --user testuser1 --password password --org admin --force
The system has been registered with id: 1a0b7582-9aee-415a-beaa-7d50310d16c6 
[root@jsefler-r63-server ~]# subscription-manager unregister
'NoneType' object has no attribute 'getCertificateSerials'
System has been un-registered.
[root@jsefler-r63-server ~]# 
  

Did NOT expect the 'NoneType' object to get thrown to stdout


Additional info:

I do NOT see any obvious in the rhsm.log...

[root@jsefler-r63-server ~]# tail -f /var/log/rhsm/rhsm.log
2012-03-05 14:17:41,588 [INFO]  @connection.py:389 - Using certificate authentication: key = /etc/pki/consumer/key.pem, cert = /etc/pki/consumer/cert.pem, ca = /etc/rhsm/ca/, insecure = False
2012-03-05 14:17:41,588 [INFO]  @connection.py:400 - Connection Built: host: jsefler-f14-candlepin.usersys.redhat.com, port: 8443, handler: /candlepin
2012-03-05 14:17:41,592 [DEBUG]  @connection.py:217 - Loading CA PEM certificates from: /etc/rhsm/ca/
2012-03-05 14:17:41,593 [DEBUG]  @connection.py:200 - Loading CA certificate: '/etc/rhsm/ca/jsefler-f14-candlepin.pem'
2012-03-05 14:17:41,593 [DEBUG]  @connection.py:200 - Loading CA certificate: '/etc/rhsm/ca/redhat-uep.pem'
2012-03-05 14:17:41,594 [DEBUG]  @connection.py:200 - Loading CA certificate: '/etc/rhsm/ca/candlepin-stage.pem'
2012-03-05 14:17:41,594 [DEBUG]  @connection.py:238 - Making request: DELETE /candlepin/consumers/1a0b7582-9aee-415a-beaa-7d50310d16c6
2012-03-05 14:17:41,837 [DEBUG]  @connection.py:252 - Response status: 204
2012-03-05 14:17:41,839 [INFO]  @managerlib.py:784 - Successfully un-registered.
2012-03-05 14:17:41,843 [INFO]  @cache.py:112 - Deleting cache: /var/lib/rhsm/facts/facts.json
2012-03-05 14:17:41,844 [INFO]  @cache.py:112 - Deleting cache: /var/lib/rhsm/cache/installed_products.json
2012-03-05 14:17:42,111 [DEBUG]  @cert_sorter.py:106 - Sorting product and entitlement cert status for: 2012-03-05 19:17:42.111396+00:00
2012-03-05 14:17:42,153 [DEBUG]  @cert_sorter.py:159 - Installed product IDs: ['100000000000060', '1000000000000023', '1144', '100000000000011', '100000000000010', '100000000000013', '100000000000012', '100000000000015', '27060', '69', '917571', '1', '37069', '37068', '37080', '37065', '37067', '37060', '37062', '100000000000006', '100000000000007', '100000000000004', '100000000000005', '100000000000002', '100000000000003', '100000000000000', '100000000000001', '100000000000020', '100000000000022', '100000000000009', '100000000000008', '37090', '37070']
2012-03-05 14:17:42,153 [DEBUG]  @cert_sorter.py:112 - valid entitled products: []
2012-03-05 14:17:42,154 [DEBUG]  @cert_sorter.py:113 - expired entitled products: []
2012-03-05 14:17:42,154 [DEBUG]  @cert_sorter.py:114 - partially entitled products: []
2012-03-05 14:17:42,154 [DEBUG]  @cert_sorter.py:115 - unentitled products: ['100000000000006', '1000000000000023', '1144', '100000000000011', '100000000000010', '100000000000013', '100000000000012', '100000000000015', '27060', '69', '37090', '1', '37069', '37068', '37080', '37065', '37067', '37060', '37062', '100000000000060', '100000000000007', '100000000000004', '100000000000005', '100000000000002', '100000000000003', '100000000000000', '100000000000001', '100000000000020', '100000000000022', '100000000000009', '100000000000008', '917571', '37070']
2012-03-05 14:17:42,154 [DEBUG]  @cert_sorter.py:116 - future products: []
2012-03-05 14:17:42,154 [DEBUG]  @cert_sorter.py:117 - partial stacks: []
2012-03-05 14:17:42,155 [DEBUG]  @cert_sorter.py:118 - valid stacks: []
2012-03-05 14:17:42,159 [INFO]  @repolib.py:129 - repos updated: 0
2012-03-05 14:17:42,159 [ERROR]  @cache.py:150 - Unable to read cache: /var/lib/rhsm/facts/facts.json
2012-03-05 14:17:42,288 [DEBUG]  @cert_sorter.py:106 - Sorting product and entitlement cert status for: 2012-03-05 19:17:42.288191+00:00
2012-03-05 14:17:42,334 [DEBUG]  @cert_sorter.py:159 - Installed product IDs: ['100000000000060', '1000000000000023', '1144', '100000000000011', '100000000000010', '100000000000013', '100000000000012', '100000000000015', '27060', '69', '917571', '1', '37069', '37068', '37080', '37065', '37067', '37060', '37062', '100000000000006', '100000000000007', '100000000000004', '100000000000005', '100000000000002', '100000000000003', '100000000000000', '100000000000001', '100000000000020', '100000000000022', '100000000000009', '100000000000008', '37090', '37070']
2012-03-05 14:17:42,335 [DEBUG]  @cert_sorter.py:112 - valid entitled products: []
2012-03-05 14:17:42,335 [DEBUG]  @cert_sorter.py:113 - expired entitled products: []
2012-03-05 14:17:42,335 [DEBUG]  @cert_sorter.py:114 - partially entitled products: []
2012-03-05 14:17:42,335 [DEBUG]  @cert_sorter.py:115 - unentitled products: ['100000000000006', '1000000000000023', '1144', '100000000000011', '100000000000010', '100000000000013', '100000000000012', '100000000000015', '27060', '69', '37090', '1', '37069', '37068', '37080', '37065', '37067', '37060', '37062', '100000000000060', '100000000000007', '100000000000004', '100000000000005', '100000000000002', '100000000000003', '100000000000000', '100000000000001', '100000000000020', '100000000000022', '100000000000009', '100000000000008', '917571', '37070']
2012-03-05 14:17:42,335 [DEBUG]  @cert_sorter.py:116 - future products: []
2012-03-05 14:17:42,335 [DEBUG]  @cert_sorter.py:117 - partial stacks: []
2012-03-05 14:17:42,336 [DEBUG]  @cert_sorter.py:118 - valid stacks: []
2012-03-05 14:17:42,336 [INFO]  @factlib.py:52 - Facts have not changed, skipping upload.
Comment 3 Chris Duryee 2012-03-05 20:18:06 UTC 
c4b5c6a master 0.99.8+
Comment 4 Shwetha Kallesh 2012-03-06 12:53:25 UTC 
Moving to verified.

RPM used:

[root@dhcp201-162 ~]# rpm -qa | grep subscription-manager
subscription-manager-migration-0.99.8-1.git.22.c4b5c6a.el6.x86_64
subscription-manager-gnome-0.99.8-1.git.22.c4b5c6a.el6.x86_64
subscription-manager-firstboot-0.99.8-1.git.22.c4b5c6a.el6.x86_64
subscription-manager-debuginfo-0.99.8-1.el6.x86_64
subscription-manager-0.99.8-1.git.22.c4b5c6a.el6.x86_64


[root@dhcp201-162 pki]# subscription-manager register --org=admin --force
WARNING

This system has already been registered with RHN using RHN Classic technology.

The tool you are using is attempting to re-register using RHN Certificate-Based technology. Red Hat recommends (except in a few cases) that customers only register with RHN once.

To learn more about RHN registration and technologies please consult this Knowledge Base Article: https://access.redhat.com/kb/docs/DOC-45563
Username: admin
Password: 
The system has been registered with id: 238d8db1-0627-4b2a-88a0-6b596b4f9a3b 
[root@dhcp201-162 pki]# subscription-manager unregister
System has been un-registered.
Comment 6 errata-xmlrpc 2012-06-20 13:06:40 UTC 
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory, and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

http://rhn.redhat.com/errata/RHBA-2012-0804.html