|Summary:||duplicates and e-mails|
|Product:||[Community] Bugzilla||Reporter:||Aleksey Nogin <aleksey>|
|Component:||Bugzilla General||Assignee:||David Lawrence <dkl>|
|Status:||CLOSED CURRENTRELEASE||QA Contact:|
|Fixed In Version:||Doc Type:||Bug Fix|
|Doc Text:||Story Points:||---|
|Last Closed:||1999-01-19 13:34:02 UTC||Type:||---|
|oVirt Team:||---||RHEL 7.3 requirements from Atomic Host:|
|Cloudforms Team:||---||Target Upstream Version:|
Description Aleksey Nogin 1999-01-13 00:12:38 UTC
When a bug is marked as a duplicate, the Description field is copied, but the e-mails are not, which is kind of confusing. Also, when there are several comments in the Description field and couple of e-mails, I have to go back and forth if I want to read everything in order it was posted (and, even worse, the order is not clear until I look at all the e-mail headers). I would like to suggest a change that would solve both problems: when a new e-mail arrives, the Bugzilla should create a new entry in the Description field containing the usual comment header: ------- Additional Comments From <e-mail sender> <e-mail arrival date> ------- and a _link_ to e-mail (not to the e-mail directory, but to the e-mail itself).
Comment 1 Need Real Name 1999-01-18 14:13:59 UTC
OK, some new code is in to update the ticket and send out a message when email comes in on an open bug. A link to the bug cannot be made inside the description field, because it can only be plain text (think C headers pasted as an example and it will become clear why). The duplicate issue is fixed in CVS, and will be put into production shortly.
Comment 2 Aleksey Nogin 1999-01-19 08:12:59 UTC
There is another issue with duplicates that was recently raised by email@example.com in bug report #848 - when report #x is marked as a duplicate of #y, the reporter of #x and all the people in the CC list of #x should be added to the CC list of #y.
Comment 3 Need Real Name 1999-01-19 13:34:59 UTC
Right, the duplicate code was also updated to copy the owner and cc list from the bug closed as a duplicate (#x) to the bug that is still open (#y).