Bug 807

Summary:	duplicates and e-mails
Product:	[Community] Bugzilla	Reporter:	Aleksey Nogin <aleksey>
Component:	Bugzilla General	Assignee:	David Lawrence <dkl>
Status:	CLOSED CURRENTRELEASE	QA Contact:
Severity:	medium	Docs Contact:
Priority:	medium
Version:	2.1rC
Target Milestone:	---
Target Release:	---
Hardware:	All
OS:	Linux
Whiteboard:
Fixed In Version:		Doc Type:	Bug Fix
Doc Text:		Story Points:	---
Clone Of:		Environment:
Last Closed:	1999-01-19 13:34:02 UTC	Type:	---
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:
Embargoed:

Description Aleksey Nogin 1999-01-13 00:12:38 UTC

When a bug is marked as a duplicate, the Description field
is copied, but the e-mails are not, which is kind of
confusing.

Also, when there are several comments in the Description
field and couple of e-mails, I have to go back and forth if
I want to read everything in order it was posted (and, even
worse, the order is not clear until I look at all the e-mail
headers).

I would like to suggest a change that would solve both
problems: when a new e-mail arrives, the Bugzilla should
create a new entry in the Description field containing the
usual comment header:

------- Additional Comments From <e-mail sender> <e-mail
arrival date> -------

and a _link_ to e-mail (not to the e-mail directory, but to
the e-mail itself).

Comment 1 Need Real Name 1999-01-18 14:13:59 UTC

OK, some new code is in to update the ticket and send out a message
when email comes in on an open bug.  A link to the bug cannot be made
inside the description field, because it can only be plain text (think
C headers pasted as an example and it will become clear why).

The duplicate issue is fixed in CVS, and will be put into production
shortly.

Comment 2 Aleksey Nogin 1999-01-19 08:12:59 UTC

There is another issue with duplicates that was recently raised by
sczjd in bug report #848 - when report #x is marked as a
duplicate of #y, the reporter of #x and all the people in the CC list
of #x should be added to the CC list of #y.

Comment 3 Need Real Name 1999-01-19 13:34:59 UTC

Right, the duplicate code was also updated to copy the owner and cc
list from the bug closed as a duplicate (#x) to the bug that is still
open (#y).