Bug 807

Summary: duplicates and e-mails
Product: [Community] Bugzilla Reporter: Aleksey Nogin <aleksey>
Component: Bugzilla GeneralAssignee: David Lawrence <dkl>
Status: CLOSED CURRENTRELEASE QA Contact:
Severity: medium Docs Contact:
Priority: medium    
Version: 2.1rC   
Target Milestone: ---   
Target Release: ---   
Hardware: All   
OS: Linux   
Whiteboard:
Fixed In Version: Doc Type: Bug Fix
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 1999-01-19 13:34:02 UTC Type: ---
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:

Description Aleksey Nogin 1999-01-13 00:12:38 UTC
When a bug is marked as a duplicate, the Description field
is copied, but the e-mails are not, which is kind of
confusing.

Also, when there are several comments in the Description
field and couple of e-mails, I have to go back and forth if
I want to read everything in order it was posted (and, even
worse, the order is not clear until I look at all the e-mail
headers).

I would like to suggest a change that would solve both
problems: when a new e-mail arrives, the Bugzilla should
create a new entry in the Description field containing the
usual comment header:

------- Additional Comments From <e-mail sender> <e-mail
arrival date> -------

and a _link_ to e-mail (not to the e-mail directory, but to
the e-mail itself).

Comment 1 Need Real Name 1999-01-18 14:13:59 UTC
OK, some new code is in to update the ticket and send out a message
when email comes in on an open bug.  A link to the bug cannot be made
inside the description field, because it can only be plain text (think
C headers pasted as an example and it will become clear why).

The duplicate issue is fixed in CVS, and will be put into production
shortly.

Comment 2 Aleksey Nogin 1999-01-19 08:12:59 UTC
There is another issue with duplicates that was recently raised by
sczjd@yahoo.com in bug report #848 - when report #x is marked as a
duplicate of #y, the reporter of #x and all the people in the CC list
of #x should be added to the CC list of #y.

Comment 3 Need Real Name 1999-01-19 13:34:59 UTC
Right, the duplicate code was also updated to copy the owner and cc
list from the bug closed as a duplicate (#x) to the bug that is still
open (#y).