Bug 82470
| Summary: | [RFE] Credit card update thru RHN | ||
|---|---|---|---|
| Product: | [Retired] Red Hat Network | Reporter: | Narsi Subramanian <narsis> |
| Component: | RHN/Release | Assignee: | Todd Sanders <tsanders> |
| Status: | CLOSED WONTFIX | QA Contact: | Red Hat Satellite QA List <satqe-list> |
| Severity: | medium | Docs Contact: | |
| Priority: | medium | ||
| Version: | RHN Devel | CC: | alikins, bretm, cturner, dcurtis, gafton, gdk, mihai.ibanescu, smartin, taw |
| Target Milestone: | --- | Keywords: | FutureFeature |
| Target Release: | --- | ||
| Hardware: | All | ||
| OS: | Linux | ||
| Whiteboard: | |||
| Fixed In Version: | Doc Type: | Enhancement | |
| Doc Text: | Story Points: | --- | |
| Clone Of: | Environment: | ||
| Last Closed: | 2008-02-11 18:15:09 UTC | Type: | --- |
| Regression: | --- | Mount Type: | --- |
| Documentation: | --- | CRM: | |
| Verified Versions: | Category: | --- | |
| oVirt Team: | --- | RHEL 7.3 requirements from Atomic Host: | |
| Cloudforms Team: | --- | Target Upstream Version: | |
| Embargoed: | |||
You can close this bug...no longer an issue, we'll work with the web store team on this. Reassigning bugs from gdk (old RHN engineering Manager) to tsanders (current RHN engineering manager) |
From Bugzilla Helper: User-Agent: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.0.1) Gecko/20021003 Description of problem: I respond to the Customer Service voicemail and we have a number of customers who call after hours in the evening or on the weekends who are trying to update their credit card details in response to the RHN billing alert/renewal emails that are generated. Almost every message regarding this issue contains a comment from a customer about how they wish they could have just gone online to make the update. They are frustrated that they receive the alerts, but are not able to update the information at their convenience. They do not feel comfortable emailing credit card information (number or exp date), and do not want to leave this information on voicemail either. Many customers who leave messages on this topic say they feel inconvenienced as they don't have much time to call during the day,and some left messages on the voicemail after waiting on hold for several minutes (there are only 2 or 3 of us on the phone at any given time and sometimes we're all on the phone at the same time so the customer must wait). It would really help our customers if we had a tool online through rhn.redhat.com where customers could update their own credit card information. Just a suggestion. Comments from Chip: The biggest obstacle here is (surprise!) the CRM side of things. We can't really cancel or extend subscriptions; we can just sell new ones. We'll need to work with the CRM folks (via Frank Myers) if we want to scope this out. I suspect it will be a bit involved, though. Definitely RFE-worthy. Version-Release number of selected component (if applicable): How reproducible: Didn't try Steps to Reproduce: 1.N/A 2. 3. Additional info: