Bug 866431
Summary: | HP 5610 USB printer pauses / stops while printing for long periods of time | ||||||
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Product: | [Fedora] Fedora | Reporter: | Brent R Brian <brentrbrian> | ||||
Component: | hplip | Assignee: | Tim Waugh <twaugh> | ||||
Status: | CLOSED NOTABUG | QA Contact: | Fedora Extras Quality Assurance <extras-qa> | ||||
Severity: | medium | Docs Contact: | |||||
Priority: | unspecified | ||||||
Version: | 17 | CC: | jpopelka, twaugh | ||||
Target Milestone: | --- | ||||||
Target Release: | --- | ||||||
Hardware: | x86_64 | ||||||
OS: | Linux | ||||||
Whiteboard: | |||||||
Fixed In Version: | Doc Type: | Bug Fix | |||||
Doc Text: | Story Points: | --- | |||||
Clone Of: | Environment: | ||||||
Last Closed: | 2012-12-12 12:00:08 UTC | Type: | Bug | ||||
Regression: | --- | Mount Type: | --- | ||||
Documentation: | --- | CRM: | |||||
Verified Versions: | Category: | --- | |||||
oVirt Team: | --- | RHEL 7.3 requirements from Atomic Host: | |||||
Cloudforms Team: | --- | Target Upstream Version: | |||||
Embargoed: | |||||||
Attachments: |
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Description
Brent R Brian
2012-10-15 11:03:45 UTC
What does 'grep ^.Nick /etc/cups/ppd/*.ppd' say, in a terminal window? /etc/cups/ppd/HP-Officejet-5600-series.ppd:*NickName: "HP Officejet 5600 Series, hpcups 3.12.9" /etc/cups/ppd/Samsung-ML-1710.ppd:*NickName: "Samsung ML-1710 Foomatic/gdi" Thanks. What does 'rpm -q hplip' say? hplip-3.12.9-6.fc17.x86_64 I am wondering if the printer is the problem. I make a "scan/copy" and it was is behaving oddly. I did a "hard reset" (pull power and usb). I printed a single page document, it did well. I printed a second copy of the same document, it started acting up. May need another printer ... Since it's a USB printer there's a little chance the culprit could be the cups usb backend. Can you follow the instructions in description of bug #873123 ? You can reply in this bug. Sorry for the delay ... Try to print "test page", minutes go by ... ** lpstat -p printer HP-5600 now printing HP-5600-122. enabled since Sat 08 Dec 2012 09:57:35 AM EST Unable to send data to printer. ** I disabled the printer, lpstat: printer HP-5600 disabled since Sat 08 Dec 2012 10:45:44 AM EST - Paused ** I enabled the printer, lpstat: printer HP-5600 now printing HP-5600-122. enabled since Sat 08 Dec 2012 10:46:36 AM EST Sending data to printer. printer starts running ... long pauses still ... ** disable ** lpadmin -p HP-5600 -o usb-unidir-default=true ** cycle power on printer ** enable it restarts the test page ... long pauses ** disable ** lpadmin -p <printer> -R usb-unidir-default ** lpadmin -p <printer> -o usb-no-reattach-default=true ** cycle power on printer ** enable it restarts the test page .. prints it all, non-stop, except the very last line. I even get the notice it is finished. Try another ... same thing, long delays. ** disable ** lpadmin -p <printer> -o usb-no-reattach-default=true ** lpadmin -p <printer> -o usb-unidir-default=true ** cycle power ** enable Still Long delays The "no-reattach" seems to eliminate all the "extra removed" messages in dmesg (execpt for the ones at the power cycling). I am using the "USB" driver instead of the HPLIP driver ... ??? (In reply to comment #7) > I am using the "USB" driver instead of the HPLIP driver ... ??? Well, no, you are most likely using hp backend, so the previous test was useless. I hadn't realized that, sorry :( Could you attach an output from printing troubleshooter ? https://fedoraproject.org/wiki/How_to_debug_printing_problems#Printing_troubleshooter (In reply to comment #5) > I printed a single page document, it did well. > I printed a second copy of the same document, it started acting up. > May need another printer ... That's another possibility. Created attachment 661926 [details]
output from system-config-printer -> help -> troubleshoot
This was a "test page".
I ran a "cal 2000 | lpr -P XXXXX" and it took 10 minutes to print the top 10 lines.
Please forgive this horrid waste of your time. The printer gave NO INDICATION of any error. I noticed when making a copy, that it was SLOW TOO. I unplugged it from computer, power cycled printer, tried to copy with USB unplugged, copy still slow. So, I: * replaced black cartridge with spare * did alignment * slow as blazes then: * ran "cartridge clean" * slow as blazes then: * removed the COLOR cartridge and returned it * printed a "test page" from the HP 5610's control panel * the damn thing worked fine. The color cartridge was not low, all colors on test page printed fine. No problem. Just FYI, the log in comment #9 has shown that you really use usb backend so the test in comment #7 was worth the try. 'I [11/Dec/2012:21:14:20 -0500] [Job 159] Started backend /usr/lib/cups/backend/usb (PID 2438)', 'D [11/Dec/2012:21:14:20 -0500] [Job 159] Printing on printer with URI: usb://HP/Officejet%205600%20series?serial=CN5AODF3PD04CY&interface=1', |