Bug 88237

Summary: Database out-of-date with system despite regular up2date/rhn_check
Product: Red Hat Satellite 5 Reporter: Mike Potts <maspotts>
Component: OtherAssignee: Bret McMillan <bretm>
Status: CLOSED CURRENTRELEASE QA Contact: Red Hat Satellite QA List <satellite-qa-list>
Severity: medium Docs Contact:
Priority: medium    
Version: unspecifiedCC: rhn-bugs
Target Milestone: ---   
Target Release: ---   
Hardware: i686   
OS: Linux   
URL: https://rhn.redhat.com/network/systems/details/errata_list.pxt?sid=1000314242&r=783788
Fixed In Version: Doc Type: Bug Fix
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2003-04-14 14:29:01 UTC Type: ---
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:

Description Mike Potts 2003-04-08 03:04:48 UTC
From Bugzilla Helper:
User-Agent: Mozilla/5.0 Galeon/1.2.6 (X11; Linux i686; U;) Gecko/20020916

Description of problem:
Using up2date my system is consistent: when a new errata is
announced, up2date finds it and applies it.  But in the
errata view of the Red Hat Network website for this machine
I am prompted to apply errata updates which I know have already
been applied via update (verified using rpm -q).

Version-Release number of selected component (if applicable):

How reproducible:

Steps to Reproduce:
1. Log into red hat network as maspotts
2. Click on Errata or Packages
3. Observe errata RPMS and compare with system via 'rpm -q'


Actual Results:  eg. I have: python-1.5.2-43.71 installed, but I see (under
python-1.5.2-43.71.i386.rpm is a critical up2date that has not yet
been applied.  If I look in the 'List/Remove Packages' screen then
it tells me that I have python-1.5.2-42.71 installed.

Expected Results:  The database should accurately reflect my system, since up2date
is working properly and I have run it, and rhn_check today, and
regularly in the recent past.

Additional info:

Comment 1 Bret McMillan 2003-04-08 03:19:28 UTC
Try running 'up2date -p' from the command line and see if that helps.

up2date can function even if RHN does not have your package profile.  The
website, on the other hand, requires a system's package profile to be useful.

Comment 2 Mike Potts 2003-04-08 05:27:25 UTC
Ran 'update -p', but got usual message about 'demo service disabled'.
Problem persists, although last check-in date now matches the 'update -p'
time, but I don't know whether the disabled demo service prevented the
synchronisation from taking place.

Comment 3 Bret McMillan 2003-04-08 13:42:57 UTC
If the message was along the lines of:
    Demo service currently disabled due to high load. If you would like
     to see Red Hat's policies on Demo service, or find out how you can
     purchase a subscription service and receive priority download access,
     please go to http://rhn.redhat.com/preview/index.pxt

then try again when we're not throttling our servers.  Currently, the machines
look pretty open, so I'd try again soon.

Comment 4 Mike Potts 2003-04-08 16:28:13 UTC
Servers still throttled this morning; I'll keep trying, on and off...

Comment 5 Bret McMillan 2003-04-09 18:00:00 UTC
Any luck yet?

Comment 6 Mike Potts 2003-04-09 18:32:56 UTC
Still getting demo service disable (roughly 10 attempts since yesterday).
I'm still trying sporadically...

Comment 7 Mike Potts 2003-04-11 17:13:27 UTC
Still no luck getting past the "demo service disabled" stage; actually
I'm finding rhn almost unusable these days using 'demo' service.  Fair
enough I guess, although it might be less depressing to simple cancel
all non-paid service so I wouldn't be tempted to keep trying!

Comment 8 Mike Potts 2003-04-11 23:21:10 UTC
Got in, finally!  After running 'update -p' the database is in sync
again.  Thanks for the advice.  Maybe update should sync the database
whenever it checks in to retrieve errata, to avoid this situation?

Comment 9 Josef Komenda 2003-04-14 14:29:01 UTC
Works, closing. The problem has been fixed in an upcoming errata, as well as the
RH9 release.