Bug 888790
| Summary: | Not able to register client to katello using activationkey with subscription-manager-gui. | ||||||||
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| Product: | Red Hat Enterprise Linux 6 | Reporter: | spandey | ||||||
| Component: | subscription-manager | Assignee: | Alex Wood <awood> | ||||||
| Status: | CLOSED ERRATA | QA Contact: | IDM QE LIST <seceng-idm-qe-list> | ||||||
| Severity: | high | Docs Contact: | |||||||
| Priority: | high | ||||||||
| Version: | 6.4 | CC: | jmolet, jsefler, kbanerje, omaciel, skallesh, spandey, tlavigne, tomckay | ||||||
| Target Milestone: | rc | Keywords: | QA-Closed | ||||||
| Target Release: | --- | ||||||||
| Hardware: | Unspecified | ||||||||
| OS: | Unspecified | ||||||||
| Whiteboard: | |||||||||
| Fixed In Version: | Doc Type: | Bug Fix | |||||||
| Doc Text: | Story Points: | --- | |||||||
| Clone Of: | Environment: | ||||||||
| Last Closed: | 2013-02-21 09:04:46 UTC | Type: | Bug | ||||||
| Regression: | --- | Mount Type: | --- | ||||||
| Documentation: | --- | CRM: | |||||||
| Verified Versions: | Category: | --- | |||||||
| oVirt Team: | --- | RHEL 7.3 requirements from Atomic Host: | |||||||
| Cloudforms Team: | --- | Target Upstream Version: | |||||||
| Embargoed: | |||||||||
| Bug Depends On: | |||||||||
| Bug Blocks: | 771481 | ||||||||
| Attachments: |
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Created attachment 666085 [details]
error screenshot
Created attachment 666086 [details]
rhsm.log output
commit b6f50e078fd79410ff7479ba70f7909a787e578d
Author: Alex Wood <awood>
Date: Wed Dec 19 16:50:53 2012 -0500
888790: Rebuild UEP connection after registering with activation keys.
Verified using following rpm subscription-manager-1.1.19-1.el6.x86_64 subscription-manager-migration-1.1.19-1.el6.x86_64 subscription-manager-firstboot-1.1.19-1.el6.x86_64 subscription-manager-gui-1.1.19-1.el6.x86_64 Working fine resolving defect as verified Since the problem described in this bug report should be resolved in a recent advisory, it has been closed with a resolution of ERRATA. For information on the advisory, and where to find the updated files, follow the link below. If the solution does not work for you, open a new bug report. http://rhn.redhat.com/errata/RHBA-2013-0350.html |
Description of problem: Version-Release number of selected component (if applicable): How reproducible: 4/4 Prerequisites : Rhel6.4 with following subscription-manager rpm subscription-manager-migration-1.1.18-1.el6.x86_64 subscription-manager-migration-data-1.12.2.6-1.el6.noarch subscription-manager-gui-1.1.18-1.el6.x86_64 subscription-manager-1.1.18-1.el6.x86_64 subscription-manager-firstboot-1.1.18-1.el6.x86_64 Steps to Repro : Login to client and launch subsription-manager-gui. Register client to katello using valid activationkey from subscription-manager-gui. Expected Result : Client should register to katello and no error should display on screen. Actual Result : Registration process failed with errorbox with following error message “Error updating system data on the server,” Error message recorded in rhsm.log 2012-12-19 17:59:28,482 [DEBUG] @connection.py:342 - Loading CA certificate: '/etc/rhsm/ca/candlepin-stage.pem' 2012-12-19 17:59:28,486 [DEBUG] @connection.py:381 - Making request: PUT /katello/api/consumers/3fb1b788-0fa4-40eb-a9fa-f7b120308081/packages 2012-12-19 17:59:29,064 [DEBUG] @connection.py:394 - Response status: 401 2012-12-19 17:59:29,065 [ERROR] @connection.py:411 - No JSON object could be decoded Traceback (most recent call last): File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 409, in validateResponse parsed = json.loads(response['content'], object_hook=self._decode_dict) File "/usr/lib64/python2.6/site-packages/simplejson/__init__.py", line 318, in loads return cls(encoding=encoding, **kw).decode(s) File "/usr/lib64/python2.6/site-packages/simplejson/decoder.py", line 335, in decode obj, end = self.raw_decode(s, idx=_w(s, 0).end()) File "/usr/lib64/python2.6/site-packages/simplejson/decoder.py", line 353, in raw_decode raise ValueError("No JSON object could be decoded") ValueError: No JSON object could be decoded 2012-12-19 17:59:29,068 [ERROR] @connection.py:412 - Response: {'content': 'No Credentials provided', 'status': 401} 2012-12-19 17:59:29,069 [ERROR] @cache.py:170 - Error updating system data on the server 2012-12-19 17:59:29,069 [ERROR] @cache.py:171 - Network error code: 401 Traceback (most recent call last): File "/usr/share/rhsm/subscription_manager/cache.py", line 164, in update_check self._update_server(uep, consumer_uuid) File "/usr/share/rhsm/subscription_manager/cache.py", line 230, in _update_server self.current_profile.collect()) File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 674, in updatePackageProfile ret = self.conn.request_put(method, pkg_dicts) File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 446, in request_put return self._request("PUT", method, params) File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 399, in _request self.validateResponse(result) File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 417, in validateResponse raise NetworkException(response['status']) NetworkException: Network error code: 401 2012-12-19 17:59:29,077 [ERROR] @utils.py:68 - Error updating system data on the server, see /var/log/rhsm/rhsm.log for more details. Traceback (most recent call last): File "/usr/share/rhsm/subscription_manager/gui/registergui.py", line 309, in _on_registration_finished_cb raise error Exception: Error updating system data on the server, see /var/log/rhsm/rhsm.log for more details. Attached error screenshot , and rhsm.log output