Bug 905412

Thank you for the bug report.

Description of the buttons:

Open -> opens a GUI app with all detected problems (old behaviour)
Show -> shows a web page containing details of the detected problem (new feature add few releases back; opens an URL in a browser)


Well, to be honest, I'm not able to work out short and clear names.
I really appreciate any idea. Thank you in advance.

Well I think the mistake is to provide 4 different actions in a single popup: [Close], [Ignore], [Open] and [Show].

It's not clear whether [Ignore] and [Close] is the same, i.e. whether [Ignore] means 'ignore now' (==close) or 'ignore in future'(==don't show again).

I have already described the confusion between [Open] and [Show] in comment #0.

If [Ignore] and [Close] is the same, then ideally there should be only a single button:
> [Open report]
The user can close the popup or open the report.

If [Ignore] means 'ignore forever', there would be two buttons:
> [Ignore problem in future] [Open report]

After clicking on [Open report], a window should be displayed with a summary of the problem (traceback), clickable hyperlink that opens the retrace server url, a button to report this problem, and a button to ignore this problem in the future.

That's what I imagine as an intuitive UI.

Currently the main ABRT window is opened instead, and I have to try very hard to find the new issue in that window, which I find very unintuitive. Also the [Show] button is very unintuitive, because it opens up a web browser, but I have no idea whether my crash was counted or not when I chose to open the web report. Should I open ABRT manually and report the problem again? I just have not the slightest clue how it should work.

I understand that re-doing the GUI to bit more friendly takes a lot of time. I think the current short-term solution could be:
> [Ignore problem in future] [Open ABRT]
The [Open ABRT] actions opens up the main ABRT window. The web report could be shown after selecting the problem and using "Problem -> Show web report" menu item. General users don't need that functionality, why should that be part of the popup anyway? Menu item is enough.

Fixed in git:

commit b8b7b2140d1927e8d59b689880efc64624d4d723
Author: Jakub Filak <jfilak>
Date:   Tue Feb 26 12:51:11 2013 +0100

    applet: remove confusing "Show" button
    
    - the button was opening problem's web page
    - since applet opens the gui with preseleceted problem and the gui
      provides clickable links to problem's pages, Show button is no
      more necessary
    
    - related to rhbz#905412
    
    Signed-off-by: Jakub Filak <jfilak>
    Signed-off-by: Jiri Moskovcak <jmoskovc>


commit 491e05edc2782c27d7662a8ccc5e418d7452dcbc
Author: Jakub Filak <jfilak>
Date:   Thu Mar 14 16:12:00 2013 +0100

    applet: mark problems as ignored and don't notify ignored problems
    
    - the ignore button just closed a notify bubble until this patch
    - from now the ignore button marks a problem as ignored in the future
    
    - closes rhbz#909968 and rhbz#905412
    
    Signed-off-by: Jakub Filak <jfilak>
    Signed-off-by: Denys Vlasenko <dvlasenk>

abrt-2.1.2-1.fc18,libreport-2.1.2-1.fc18 has been submitted as an update for Fedora 18.
https://admin.fedoraproject.org/updates/abrt-2.1.2-1.fc18,libreport-2.1.2-1.fc18

Package abrt-2.1.2-1.fc18, libreport-2.1.2-1.fc18:
* should fix your issue,
* was pushed to the Fedora 18 testing repository,
* should be available at your local mirror within two days.
Update it with:
# su -c 'yum update --enablerepo=updates-testing abrt-2.1.2-1.fc18 libreport-2.1.2-1.fc18'
as soon as you are able to.
Please go to the following url:
https://admin.fedoraproject.org/updates/FEDORA-2013-4176/abrt-2.1.2-1.fc18,libreport-2.1.2-1.fc18
then log in and leave karma (feedback).

Package abrt-2.1.2-2.fc18, libreport-2.1.2-2.fc18:
* should fix your issue,
* was pushed to the Fedora 18 testing repository,
* should be available at your local mirror within two days.
Update it with:
# su -c 'yum update --enablerepo=updates-testing abrt-2.1.2-2.fc18 libreport-2.1.2-2.fc18'
as soon as you are able to.
Please go to the following url:
https://admin.fedoraproject.org/updates/FEDORA-2013-4176/abrt-2.1.2-2.fc18,libreport-2.1.2-2.fc18
then log in and leave karma (feedback).

abrt-2.1.2-2.fc18, libreport-2.1.2-2.fc18 has been pushed to the Fedora 18 stable repository.  If problems still persist, please make note of it in this bug report.