Bug 979919

Summary: Win 2008 standard Bsod every day
Product: Red Hat Enterprise Linux 6 Reporter: Razmik <razmik.baghdasaryan>
Component: virtio-winAssignee: Vadim Rozenfeld <vrozenfe>
Status: CLOSED INSUFFICIENT_DATA QA Contact: Virtualization Bugs <virt-bugs>
Severity: high Docs Contact:
Priority: unspecified    
Version: 6.6CC: acathrow, bcao, bsarathy, dfleytma, ghammer, juzhang, michen, razmik.baghdasaryan, rhod, vrozenfe, yvugenfi
Target Milestone: rc   
Target Release: ---   
Hardware: x86_64   
OS: Windows   
Whiteboard:
Fixed In Version: Doc Type: Bug Fix
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Clone Of: Environment:
Last Closed: 2013-07-29 10:13:35 UTC Type: Bug
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
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Description Flags
This is a Dump Files none

Description Razmik 2013-07-01 07:22:50 UTC
Created attachment 767259 [details]
This is a Dump Files

My Virtio Driver is a   virtio-win-0.1-49.iso
my guest is a  Windows 2008 Standard SP2 and dump every day my Antivirus is Symantec Endpoint 12.1

please See my dump files

I think that it is a virtio driver bug 

and host write this 
virtio_ioport_write: unexpected address 0x13 value 0x1

Comment 2 Mike Cao 2013-07-01 07:37:43 UTC
Razmik 
Pls provide following info:
qemu-kvm commandline  via #ps aux|grep qemu-kvm
qemu-kvm virtio-win version

Thanks,
Mike

Comment 3 Razmik 2013-07-01 08:05:43 UTC
root     14389  0.0  0.0 103244   884 pts/3    S+   12:00   0:00 grep qemu-kvm
qemu     24937 28.6 58.1 30527860 28747200 ?   Sl   Jun27 1535:10 /usr/libexec/qemu-kvm -S -M rhel6.3.0 -cpu Westmere,+rdtscp,+pdpe1gb,+dca,+pdcm,+xtpr,+tm2,+est,+smx,+vmx,+ds_cpl,+monitor,+dtes64,+pclmuldq,+pbe,+tm,+ht,+ss,+acpi,+ds,+vme -enable-kvm -m 28672 -smp 10,sockets=10,cores=1,threads=1 -name server2 -uuid fc777dac-c05e-181a-a100-29f7530c4de8 -nodefconfig -nodefaults -chardev socket,id=charmonitor,path=/var/lib/libvirt/qemu/server2.monitor,server,nowait -mon chardev=charmonitor,id=monitor,mode=control -rtc base=localtime,driftfix=slew -no-shutdown -device piix3-usb-uhci,id=usb,bus=pci.0,addr=0x1.0x2 -drive file=/dev/mapper/mpathcp1,if=none,id=drive-ide0-0-0,format=raw,cache=none,aio=native -device ide-drive,bus=ide.0,unit=0,drive=drive-ide0-0-0,id=ide0-0-0,bootindex=1 -drive file=/vfs/iso/virtio-win-0.1-49.iso,if=none,media=cdrom,id=drive-ide0-1-0,readonly=on,format=raw -device ide-drive,bus=ide.1,unit=0,drive=drive-ide0-1-0,id=ide0-1-0 -netdev tap,fd=22,id=hostnet0,vhost=on,vhostfd=23 -device virtio-net-pci,netdev=hostnet0,id=net0,mac=52:54:00:3e:46:c6,bus=pci.0,addr=0x3 -chardev pty,id=charserial0 -device isa-serial,chardev=charserial0,id=serial0 -device usb-tablet,id=input0 -vnc 127.0.0.1:0 -vga std -device virtio-balloon-pci,id=balloon0,bus=pci.0,addr=0x4


virtio-win version - virtio-win-0.1-49

Comment 4 Vadim Rozenfeld 2013-07-01 09:42:55 UTC
Looks like completely random crashes to me. How does it work with e1000 instead of netkvm and without balloon? Can you also switch to kernel memory dump option instead of small memory dump? And how does it work when you disable avtivirus?

Thanks,
Vadim.

Comment 5 Razmik 2013-07-01 13:11:04 UTC
Dear Vadim I Don't switch kernel memory dump to small memory dump , and can not disable  Antivirus it is a Terminal Server and 40 users online and i didn't try e1000

Thanks a lot

Comment 6 Razmik 2013-07-01 13:17:17 UTC
Please Help Vadim What can i do in steps ?

Comment 7 Vadim Rozenfeld 2013-07-02 00:50:06 UTC
Hi Razmik,
Next time, when your system is down, please try switching 
to the "Kernel Memory Dump" option http://support.microsoft.com/kb/969028.
Kernel dump provides more information and much better for the crash analysis
and troubleshooting.

Best regards,
Vadim.

Comment 8 Razmik 2013-07-02 08:48:29 UTC
Thanks vadim I will change the small memory dump and write when my system is crash

Comment 9 Mike Cao 2013-07-02 10:06:52 UTC
(In reply to Razmik from comment #8)
> Thanks vadim I will change the small memory dump and write when my system is
> crash

Why can not change dump from minidump to kernel memeory Dump ,Guest will not reboot and users could not be affects

Comment 10 Razmik 2013-07-02 12:05:30 UTC
Dear Mike i Changed Kernel Memory dump to small memory dump(128kb)

Comment 11 Ronen Hod 2013-07-02 12:48:07 UTC
Just to be clear. The "virtio_ioport_write: unexpected address 0x13 value 0x1" is an indication that the NetKVM driver caught this BSOD, so it does not add any new information. This was already removed in the newer versions.

Comment 12 Razmik 2013-07-02 18:44:45 UTC
Dear Ronen how i can  uninstall NetKVM driver completely and install newer version and what version is a good for Server 2008 SP2

Comment 13 Razmik 2013-07-02 18:55:27 UTC
is it the solution of my problem ?

Comment 14 Mike Cao 2013-07-03 01:36:03 UTC
(In reply to Razmik from comment #12)
> Dear Ronen how i can  uninstall NetKVM driver completely and install newer
> version and what version is a good for Server 2008 SP2

Hi, Razmik

Pls generate kernel memory Dump first when guest crash(pls use "zip" instead of "rar"),and let developer to analyze what the root cause is

Thanks,
Mike

Comment 15 Razmik 2013-07-03 08:55:35 UTC
Dear Mike is the C://Windows/Memory.dmp full memory Dump ?
file size 800mb

Comment 16 Mike Cao 2013-07-03 08:58:46 UTC
(In reply to Razmik from comment #15)
> Dear Mike is the C://Windows/Memory.dmp full memory Dump ?
> file size 800mb

Hi, Razmik

it may be full memory dump or kernel memory dump .Can you compress it to zip format and upload it someone for developer to check ?

Thanks,
Mike

Comment 17 Ronen Hod 2013-07-03 10:55:44 UTC
Dear Razmik,

Thank you for taking the time to enter a bug report with us. We appreciate the feedback and look to use reports such as this to guide our efforts at improving our products. That being said, this bug tracking system is not a mechanism for requesting support, and we are not able to  guarantee the timeliness or suitability of a resolution.
 
If this issue is critical or in any way time sensitive, please raise a ticket through your regular Red Hat support channels to make certain  it receives the proper attention and prioritization to assure a timely resolution. 
 
For information on how to contact the Red Hat production support team, please visit:
https://www.redhat.com/support/process/production/#howto

Thanks, Ronen.

Comment 18 Razmik 2013-07-03 11:08:53 UTC
https://docs.google.com/file/d/0B_AZX_h84-lYYjlXUnFWVmxnSFU/edit?usp=sharing

This is a Full Memory Dump

Comment 19 Vadim Rozenfeld 2013-07-03 12:54:01 UTC
(In reply to Razmik from comment #18)
> https://docs.google.com/file/d/0B_AZX_h84-lYYjlXUnFWVmxnSFU/edit?usp=sharing
> 
> This is a Full Memory Dump

Hi Razmik,
The crash, you've got here, (SYSTEM_SERVICE_EXCEPTION) indicates a problem when switching from user mode to kernel. I would suggest checking the host memory first, and then, if memory test did find  any problem, trying to run the guest in safe mode.

Best regards,
Vadim.

Comment 21 Ronen Hod 2013-07-29 10:13:35 UTC
We suspect that the problem is specific to the user's computer.
Closing.