Red Hat Bugzilla – Bug 1012841
[User Portal] Opening RDP console causes popup: Error: Access is denied
Last modified: 2014-09-18 21:33:14 EDT
Created attachment 803827 [details]
Description of problem:
Opening RDP console causes popup: Error: Access is denied. It does not appear if the domain is added into Trusted Sites. Thus maybe this could be added to documentation if there would be no other solutions.
Version-Release number of selected component (if applicable):
Steps to Reproduce:
1. clean (really clean) IE, be sure there is not addon present even not loaded for your site, see 'All add-ons'
2. open rdp console
ie popup with error but after clicking 'OK' one can proceed
This issue was already describe as part of another issue - BZ984977. But BZ984977 did not propose any solution to this error popup.
right, so instead of NOTABUG in bug 984977 what do you suggest? I'd think WONTFIX...
is there anything about this in docs? If not it might be worth a note in "known issues"
Not really about RDP, I think it could be made more clear.
"Confirm a security exception for the website or add the website to your browser's list of trusted sites, and your web browser displays the login screen.
Add the URL for the Red Hat Enterprise Virtualization Manager to your list of trusted sites. If Red Hat Enterprise Virtualization Manager is not in the list of trusted sites of Internet Explorer 8 and Internet Explorer 9, the SPICE Client window changes from full-screen to windowed-screen. If Red Hat Enterprise Virtualization Manager is a T rusted Site, a full-screen SPICE window remains open."
can we please tweak the current doc so it doesn't sound SPICE specific? It is needed for RDP and probably something more, so I wouldn't put a finite list
Hi Jiri, Michal,
Thank you for raising this bug and for providing information about the circumstances under which this error appears.
I will investigate the issue on my end and see if I can replicate the root cause and whether or not we can add something in the documentation to cover this.
Michal, is there a specific section of the documentation you had in mind?
not sure of all the places, but the User Guide "4.1. Introduction to Connection Protocols" looks suitable to me.
Fixed in 8702, 30847.
The following topic was revised as outlined below:
Installing the Red Hat Enterprise Virtualization Manager Certificate in Firefox [8702-638680]
Converted this topic into a proper procedure for importing the Manager certificate in Firefox.
The following topic was added to outline how to perform the sam procedure in Internet Explorer:
Installing the Red Hat Enterprise Virtualization Manager Certificate in Internet Explorer 
Updated the revision history: [34617-687367]
Moving to ON_QA.
The revised and new topics now clearly outline step-by-step procedures for importing the Manager certificate in Firefox and Internet Explorer.
(These changes are also live in the 3.4 documentation.)