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Description of problem: The installation of the plugin driver for a LaserJet 100 color MFP M175nw just hangs trying to pull down the latest driver. Version-Release number of selected component (if applicable): Name : hplip Arch : x86_64 Version : 3.13.9 Release : 2.fc20 How reproducible: 100 Steps to Reproduce: 1. Try navigating through the setup wizard 2. On downloading of driver is always hangs Actual results: Hang Expected results: Successful installation Additional info: I've had no issues on f18 || f19.
Could you try to run the hp-plugin in debug mode, i.e. 'hp-plugin -i -g' and show me the output ?
Seems to be locked on the following: --------------------------------------------- hp-plugin[19160]: debug: Downloading 3.13.9 plug-in file from 'http://www.openprinting.org/download/printdriver/auxfiles/HP/plugins/hplip-3.13.9-plugin.run' to '/var/log/hp/tmp'... hp-plugin[19160]: debug: /bin/wget --cache=off -P /var/log/hp/tmp http://www.openprinting.org/download/printdriver/auxfiles/HP/plugins/hplip-3.13.9-plugin.run hp-plugin[19160]: debug: --2013-10-14 11:18:45-- http://www.openprinting.org/download/printdriver/auxfiles/HP/plugins/hplip-3.13.9-plugin.run Resolving www.openprinting.org (www.openprinting.org)... 140.211.169.16 Connecting to www.openprinting.org (www.openprinting.org)|140.211.169.16|:80... hp-plugin[19160]: debug: failed: Connection timed out. Retrying. hp-plugin[19160]: debug: --2013-10-14 11:20:54-- (try: 2) http://www.openprinting.org/download/printdriver/auxfiles/HP/plugins/hplip-3.13.9-plugin.run Connecting to www.openprinting.org (www.openprinting.org)|140.211.169.16|:80... ^Cerror: User exit Done. hp-plugin[19160]: debug: Unlocking: /var/hp-plugin.lock --------------------------------------------- Trying to do regular connections to that url also fail.
(In reply to Timothy St. Clair from comment #2) > Trying to do regular connections to that url also fail. Nothing we can do here then.
Of note: The site appears to be back up today, and the installation worked fine. It may be a prudent measure to open an upstream ticket to give a meaningful error message to the user.
See also https://bugs.launchpad.net/hplip/+bug/1240655 https://bugs.launchpad.net/hplip/+bug/1240769
and https://bugs.launchpad.net/ubuntu/+source/system-config-printer/+bug/1237527/comments/8