Bug 1024046 - Help page doesn't contain links for Silver Plan support
Help page doesn't contain links for Silver Plan support
Product: OpenShift Online
Classification: Red Hat
Component: Management Console (Show other bugs)
Unspecified Unspecified
medium Severity low
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Assigned To: Jessica Forrester
libra bugs
Depends On:
  Show dependency treegraph
Reported: 2013-10-28 12:35 EDT by Nam Duong
Modified: 2015-05-14 21:35 EDT (History)
5 users (show)

See Also:
Fixed In Version:
Doc Type: Bug Fix
Doc Text:
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Clone Of:
Last Closed: 2014-01-23 22:27:17 EST
Type: Bug
Regression: ---
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oVirt Team: ---
RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: ---

Attachments (Terms of Use)
Web Console Help page (311.65 KB, image/png)
2013-10-28 12:37 EDT, Nam Duong
no flags Details

  None (edit)
Description Nam Duong 2013-10-28 12:35:32 EDT
Description of problem:

We should include CSR/GSS links when Silver Plan user click on the Help link/tab in the Web Console.  See ScreenShot, it currently doesn't contain that information.

The information can be found in https://www.openshift.com/support under the "Red Hat Support" section.  I recommend adding that section to the Help page.
Comment 1 Nam Duong 2013-10-28 12:37:29 EDT
Created attachment 816853 [details]
Web Console Help page
Comment 2 Jessica Forrester 2013-11-12 16:38:48 EST
Reworked the Troubleshoot column... when a silver user accesses the help page they will now also see links to "open a support case" and to the "Red Hat Customer Portal"

Fix is in https://github.com/openshift/li/pull/2144
Comment 3 openshift-github-bot 2013-11-12 18:46:58 EST
Commit pushed to master at https://github.com/openshift/li

Bug 1024046 - add additional support links on help page for silver users
Comment 4 openshift-github-bot 2013-11-12 18:47:00 EST
Commit pushed to master at https://github.com/openshift/origin-server

Bug 1024046 - template columns of the console help page
Comment 5 Yujie Zhang 2013-11-13 01:31:29 EST
Tested on devenv_4027, upgrade to silver plan, user can see the custom portal link, downgrade to free plan, the custom portal link will be disappeared, so verify this bug, thanks.

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