Red Hat Bugzilla – Bug 1030248
red-hat-access-plugin-rhsc: RHSC SOS Report... FAILED while creating a new support case
Last modified: 2015-05-15 14:35:35 EDT
Created attachment 823821 [details]
screensot of error
Description of problem:
While trying to create a support case using red-hat-access-plugin-rhsc, generating RHSC SOS report is seen as FAILED. Screenshot attached.
Version-Release number of selected component (if applicable): redhat-access-plugin-rhsc-2.1.2-1.el6rhs.noarch
How reproducible: 100%
Steps to Reproduce:
1. Login to Red Hat access Support plugin
2. Create a new support case with all the Attachments selected
Actual results: RHSC SOS report is seen as FAILED while all other sosreports are generated and attached successfully.
Expected results: RHSC SOS report shouldn't fail.
Additional info: redhat_access_plugin_rhsc.log and screenshot of error is attached
Created attachment 823822 [details]
Verified as fixed in redhat-access-plugin-rhsc-2.1.2-2.el6rhs.noarch / cb11
Could you provide doc text for this please?
(In reply to Sahina Bose from comment #10)
> Could you provide doc text for this please?
Please review the edited DocText and signoff.
(In reply to Shalaka from comment #13)
> Please review the edited DocText and signoff.
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.
For information on the advisory, and where to find the updated
files, follow the link below.
If the solution does not work for you, open a new bug report.